Event Technical Specialist, Audio, Video, Lighting & Projection – Chicago, IL Jo

Overview

Event Technical Specialist, Audio, Video, Lighting & Projection – Chicago, IL

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees; provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty; stays current with technology and industry trends.
• Performs advanced work (pre/during/post event) with operations team members; supervises and directs other technicians during an event.
• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment; performs inventory and forecasting of equipment needs.

Qualifications

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Demonstrates Self-Awareness
• Drive Results: Ensures Accountability
• See The Big Picture: Decision Quality; Manages Complexity
• Value People: Collaborates

Physical and Other Requirements

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting/Carrying/Pushing-Pulling

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Work Environment

Hotel/convention center environment with varying noise levels; exposure to high-end audio-visual equipment and electrical components; potential exposure to heights via lifts and ladders; irregular hours and on-call status including days, evenings, weekends, and holidays; appearance guidelines may apply by hotel or region.

Compensation

Hourly Pay Range: $26.73 - $32.75

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location and may include overtime, bonuses or incentives.

Additional information

Encore is committed to providing the best benefits options for our employees and families. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.