Event Technician (Part-Time), Audio Visual - Hyatt Regency New Brunswick Job at

Overview

Event Technician (Part-Time), Audio Visual - Hyatt Regency New Brunswick. A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients through effective communication; meet with guests on site to ensure needs are met and equipment works properly; monitor events and check in on customers throughout the day; foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment for setup and for strike; interact with staff and vendors; utilize up-selling techniques; work with clients to finalize invoices; complete order entries as needed.

Job Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet training and certification requirements per Encore’s Global Learning Training Program; review requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet training and certifications within one year; see career path: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license may be required if operating Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below. Reasonable accommodations may be made to enable individuals with disabilities. The frequency options are: Continuously, Frequently, Occasionally, Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements: 0 - 15 lbs continuously; 16 - 50 lbs frequently; 51 - 100 lbs occasionally; over 100 lbs occasionally.

Work Environment

Hotel/convention center environment with exposure to outdoor temperatures, dirt, sand and/or dust; varying noise levels; use of high-end AV equipment and electrical components; possible work at multiple locations; irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply based on hotel or representation in that city/area. Also work in warehouse/event venues with similar conditions.

Hourly Pay Range: $18.11 - $22.18. Compensation determined by qualifications, location, travel, and experience. May include overtime, bonuses or incentives.

Encore is committed to providing benefits options for our employees. Details available on our benefits page. Encore is an equal opportunity employer committed to inclusion and belonging.