Moderna is hiring: Desktop Engineer - End User Experience in Poland

Overview

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide. Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations.

This is a unique opportunity to be an integral part of the talent engine driving a high-growth company that is reshaping the biotech landscape. As a Desktop End User Engineer, you will play a critical hands-on role in implementing and managing Moderna’s end user computing infrastructure. Operating in a fast-paced environment, you’ll be expected to combine technical precision with intellectual agility. This individual contributor position, based in Warsaw, will see you collaborating cross-functionally to deliver an exceptional technology experience for Moderna employees. Curiosity, collaboration, and a commitment to continuous improvement will be key as you contribute to our mission to deliver the best possible digital experience to our internal customers.

Responsibilities

Note: The original language includes two sections of responsibilities. They are combined here into a single, coherent list for clarity.

• Implementing, maintaining, and administering end user computing devices and ecosystems, including systems and application software, hardware, and configurations
• Setting up, configuring, troubleshooting, and maintaining end user devices including laptops and mobile phones
• Providing proactive, innovative solutions for system performance, reliability, and availability challenges
• Delivering advanced support and acting as an escalation point for tools like JAMF, Intune, and O365 Administration (Exchange, Teams, SharePoint)
• Ensuring a premium user experience during new hire onboarding, PC refreshes, mobile phone deployments, and A/V meeting support
• Independently leading small-scale initiatives and technical projects with minimal supervision
• Troubleshooting and repairing OS-level issues, Microsoft Office Suite problems (including Outlook email/calendar), third-party software, and hardware incidents
• Performing imaging, secure data wiping, asset control, and documenting all activities in the ticketing system
• Supporting Apple iOS devices and contributing to best practices in device management
• Constantly identifying opportunities to improve the digital workplace and end user satisfaction
• Providing best-in-class customer service and technical support to employees across functions
• Executing additional duties and responsibilities as assigned

Moderna Mindsets

• We digitize everywhere possible using the power of code to maximize our impact on patients. This mindset directly aligns with your work in modernizing and managing digital tools that empower every Moderna employee to perform at their best.
• We behave like owners. The solutions we’re building go beyond any job description. As a sole contributor in Warsaw, your sense of ownership and accountability will be vital in driving local impact and global reliability in end user computing.

Qualifications

Here’s What You’ll Need (Basic Qualifications)

• 4+ years of experience in IT Deskside/Desktop break/fix support or similar role
• Associate degree or technical institute degree; a combination of education and experience will be considered
• Prior experience working with Windows/Linux/Mac OS environments
• Strong technical skills in desktop hardware, software, and peripherals

Preferred Qualifications

• 3+ years of experience directly related to Bio/Pharma preferred
• Excellent Windows and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills
• Experience with Apple device support for both MacOS and iOS, including the JAMF environement
• Experience with desktop imaging and deployment processes
• Strong troubleshooting and critical thinking skills
• Excellent communication and people skills
• Experience with mobile device management (MDM) and Service Now ticket system experience a PLUS
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills
• Ability to work with all levels of staff within and outside of IT and outside the organization
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
• Strong written and verbal communication skills

Benefits

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savingsandinvestments
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person\'s race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com.

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