QSC is hiring : Service Development Engineer, QSC Pro Audio in Costa Mesa

Overview

The Service Development Engineer role within the Technical Services Group at QSC is a pivotal position that contributes to both new product development and ongoing product support. This role ensures that QSC’s service and technical support teams—as well as external service partners—are equipped with the necessary tools and documentation to effectively support and maintain QSC’s hardware and software technologies. These technologies include loudspeaker, mixer, and amplifier platforms, along with their associated software.

The Service Development Engineer actively monitors, tracks, communicates, and collaborates with all stakeholders throughout the product lifecycle. The goal is to empower service and support teams to succeed while helping maintain a high level of customer satisfaction.

Base Pay Range : $82,000 – $122,000

We will be accepting applications until a final candidate is identified. The above pay range reflects what QSC reasonably expects to pay for this role and may vary based on job duties, requirements, experience, and geographic location. In addition to base salary, QSC offers a comprehensive benefits package, including health benefits, retirement plans, and time off.

QSC is a global innovator in designing, engineering, and manufacturing high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control ecosystem. Our culture is collaborative and dynamic, with cross-functional teams delivering memorable audio-visual experiences.

Q-SYS is a cloud-manageable AV&C platform built around a modern, standards-based IT architecture. It serves various industries including Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation.

Responsibilities

The Service Development Engineer plays an integral role in QSC’s product development and sustaining processes. This role advocates for service and support needs to ensure customer and user experiences align with QSC’s standards. Responsibilities include delivering service and support documentation, and training internal and external teams on diagnosing and repairing hardware issues. Materials may include quick troubleshooting guides, service manuals, diagnostic procedures, and ongoing service alerts or bulletins, in written and/or video formats. The engineer also maintains and updates service-related content within QSC’s online portals and conducts training on changes.

The role provides regional support to customers and channel partners by investigating field issues and collaborating with Tech Support, Service, QA, and Engineering teams to monitor and respond to field failures. Ongoing responsibilities include general phone and email support for customers and partners.

The Service Development Engineer contributes to team initiatives within the Technical Services Group to strengthen capabilities and meet customer needs.

Qualifications

Technical Skills

• Bachelor of Science degree in Electronics or Electrical Engineering (preferred).
• Minimum 5 years of experience in a service development role.
• Experience in a manufacturing setting (preferred).
• Working knowledge of current and legacy QSC products.
• Understanding of assembly, sub-assembly, and component repair terminology and strategies.
• Strong grasp of analog and digital circuitry.
• Solid understanding of Class D amplifier topology.
• Familiarity with Audio Precision (AP or APx) analyzers.
• Proficiency in high-level programming languages such as Visual Basic or other object-oriented tools.
• Experience with Oracle or similar ERP systems.
• Experience with Salesforce or similar CRM platforms.
• Experience with data repositories like Agile.
• Experience with project management tools such as Jira or Confluence.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of ISO-9001:2015 standards.
• Bilingual in English and Spanish (a plus).

Soft Skills

• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills applied to support duties.
• Maintains composure under pressure.
• Creative, motivated, and adaptable learner.
• Strong communication and interpersonal skills.

Employment details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Appliances, Electrical, and Electronics Manufacturing