KeyCorp
**About the Role**As a UX Writer, you will be a key contributor within the Client Experience Design group of the Experience & Design team, responsible for crafting clear, intuitive, and engaging copy that guides KeyBank's consumers through our digital banking experiences.This role requires a skilled communicator who can distill complex financial concepts into clear language, collaborate effectively with cross-functional teams, and balance user needs with business objectives and regulatory requirements.**Key Responsibilities**Develop content strategies and information architecture that guide users through complex financial tasks and workflows Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly**Qualifications** 3+ years of experience in UX writing, content design, or related field Strong understanding of user experience principles and human-centered design methodologies Experience writing for responsive web and mobile interfaces Proven ability to collaborate with cross-functional teams in an Agile environment Proficiency in Figma and other design collaboration toolsExperience with content management systems and documentation tools (Confluence, Jira) Exceptional attention to detail and ability to maintain consistency across multiple projectsBachelor's degree in English, Communications, Journalism, HCI, or related field (or equivalent experience) **Preferred Qualifications**Experience in financial services or other highly regulated industries Familiarity with accessibility standards (WCAG) and inclusive design principles Experience with localization and writing for diverse audiences Knowledge of content testing methodologies and analytics tools Experience contributing to or maintaining design systemsKeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.
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