Video Conferencing Technician - 2-3 month assignment Job at A3 Staffing Solution

Position Summary

The AV Engineer is responsible for maintaining, supporting, and improving the organization’s collaboration and AV systems. This role involves hands-on support, proactive system maintenance, and user assistance. The ideal candidate has strong working knowledge of AV technologies, a service-oriented mindset, and is comfortable working independently in a largely onsite role.

General Responsibilities

• Maintain broad working knowledge of AV systems and services.
• Proactively monitor, maintain, and troubleshoot AV systems onsite and remotely.
• Install, configure, and maintain standardized basic AV hardware.
• Collaborate with internal users, IT teams, and support staff.
• Coordinate with external vendors to resolve escalated technical issues.

Key Duties

• Administer and support Zoom Room systems and related AV hardware.
• Respond to support requests via tickets, calls, and emails; track and escalate issues as needed.
• Coordinate with vendors for Tier 3-4 escalations; oversee resolution and completion.
• Provide training and guidance to end-users on AV systems and collaboration tools.
• Troubleshoot and maintain hardware from key vendors (e.g., Crestron, QSC, Shure, Logitech, Neat, Samsung).
• Perform system admin tasks (e.g., user and device management/updates, report generation, inventory tracking).
• Perform other duties as assigned.