Cox Communications is hiring: Service Writer II in Hillsborough Township

Overview

Company Cox Automotive - USA

Job Family Group Vehicle Operations

Job Profile Service Writer II

Management Level Individual Contributor

Flexible Work Option No remote option; must work at a specified Cox location

Travel % No

Work Shift Variable

Compensation Hourly base pay rate is $28.65 - $42.98/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Responsibilities

• Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
• Monitors repair status, completion timelines, and customer communications related to approved estimates
• Keeps records of repair details and completes necessary paperwork
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
• Develops positive working relationships with Estimation team members, internal stakeholders and customers
• Providing excellent customer service for all internal and external customer calls
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
• Review, revise existing and generate additional repair estimates at customers request and specifications
• Follows job related duties as directed by manager
• Collect miscellaneous information and parts pricing from various manufacturers and vendors
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned

Qualifications

• Education: High School Diploma/GED and 3 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 1 years’ experience.
• Experience: 2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role. Minimum High School diploma or GED required. Experience with DMS systems, preferably Karmak and Mitchell One or similar. Ability to deliver high levels of customer service and communication capabilities. Proficient oral and written communication is mandatory.
• Knowledge/Skills/Abilities:
  • Strong communication skills (written, verbal and phone) and customer service skills
  • Experience with MS Office, emails, typing, etc., and software navigation to generate repair estimates
  • Sense of urgency, action oriented, and with a reasonable level of planning
  • Ability to work effectively in a fast-paced environment, under pressure, and adapt to changing priorities
  • Numerical proficiency (add, subtract, multiply, divide in all units of measure)
  • Professional but friendly demeanor; strong interpersonal and customer service skills
  • Ability to interact effectively with all levels within the organization and with customers
  • Excellent organizational skills with follow-through and prioritization
  • Ability to handle multiple projects in a fast-paced environment
• Preferred Qualifications:
  • Experience as an Estimator in a diesel vehicle service department or dealership environment
  • Proficiency with Mitchell One or similar systems
• Drug Testing: To be employed in this role, you will need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation & Benefits

Compensation: Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on tenure.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ride
• Additional paid time off such as bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim. Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off. For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer and provides reasonable accommodations when requested.

About the Company

Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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