Macy's
Overview Director, User Experience - Design at Macy's. Base pay range: $182,760.00/yr - $304,560.00/yr.
Macy’s is more than just a store. We’re a story that spans innovation and tradition, serving customers and colleagues with memorable experiences.
What You Will Do Lead and develop a team of user experience designers to deliver digital experiences that meet customer and business needs.
Envision future channel user experiences for Macy’s and Bloomingdale’s Loyalty and Personalization across web and app to meet long-term and near-term goals and user needs (e.g., KPIs and user success metrics).
Collaborate with executives, managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.
Partner with the UX leadership team to define the channel experience and ensure deliverables align with the user experience design vision.
Work through channel design problems from concept to implementation: ideate products, design storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research.
Promote the user experience design across the company and contribute to making it a core process for improvement and innovation.
Serve as a subject matter expert and thought leader on user experience design across the company and the broader design community.
Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
Skills You Will Need Enterprise Leadership & Strategic Vision – Define and drive the user experience, vision, and digital engagement across Macy’s and Bloomingdale’s portfolios.
Expertise designing for web and app – Deep knowledge of mobile and responsive web design, with user-centered design methodology.
Cross-functional collaboration – Partner with technology, marketing, merchandising, and analytics teams to deliver integrated product experiences.
Customer-Centric Mindset – Understand customer behaviors to shape personalized experiences and drive engagement.
Data-Driven Decision Making – Use customer data, analytics, and experimentation to inform roadmaps and measure impact.
Influencing & Negotiation – Influence senior leaders and stakeholders to align goals and secure resources.
Agile Product Delivery – Lead through continuous delivery cycles with prioritization based on value and impact.
Team Leadership & Development – Mentor high-performing designers and foster innovation and growth.
Who You Are 10+ years of UX/UI design experience across consumer applications with a focus on growth and engagement in web and native apps.
6+ years of leading successful teams.
BA/BS in Design required; preferred fields include UX-related disciplines. Master’s degree preferred.
What We Can Offer You Join a dynamic, inclusive environment with competitive pay and benefits, comprehensive health coverage, 401(k) match, paid time off, holidays, and continuous learning opportunities. Access to colleague resource groups and volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health support and legal/financial advice
Tuition reimbursement
About Macy’s: Macy’s, Inc. is an Equal Opportunity Employer dedicated to a diverse and inclusive work environment.
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this description at any time. This position may be eligible for performance-based incentives/bonuses. Benefits details vary by location and role.
#J-18808-Ljbffr