Community Manager Job at Maryland Staffing in Harmans

Community Manager

Location: Marley Meadows Apartments, 202 Marley Meadows Lane, Suite 100 | Glen Burnie, MD 21060

Schedule: 24 hours per week, 8:30 AM - 5:00 PM, Mondays, Wednesdays, and Fridays

Job Description

Recruit, hire, train, and be responsible for work performance by all team members under your direction. Perform written evaluations of employees and make recommendations for salary increases and/or advancement. Maintain and submit regular attendance records of all team members. Follow and enforce all Conifer policies and procedures. Market and approve/disapprove all applications for rental; prepare, process, and sign all leases and related forms. Provide excellent customer service to residents and respond timely and professionally to any inquiries including resident concerns. Ensure complete implementation and compliance with all housing program requirements and directives. Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends, and vacant units are turned and leased timely. Handle all details of move-ins and move-outs, giving special attention to apartment inspection checklists. Ensure that community is maintained to Conifer standards. Immediately report accidents and emergency situations to Risk Management and District Manager. Complete and submit the proper incident reports. Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed. Inspect community and apartments in accordance with Conifer policy. In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures. In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance. Assist in development of annual budget and work within the approved budget. Seek District Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required. Collect rents and handle delinquent accounts in a timely and efficient manner. Maintain clean resident and subsidy ledgers. Make bank deposits daily and/or as required. Process all accounts payable timely and in accordance with budget and Conifer procedures. Emergency on-call duties as required or assigned. Physical attendance at assigned work location during scheduled hours is essential. May be required to assist at other Conifer locations as needed. Other job-related duties, projects as assigned.

Experience

Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing. Compliance experience or knowledge (LIHTC, HUD-Sec. 8, RD, others) strongly preferred. Minimum 1+ years team supervision experience including training and performance management skills. Demonstrated prior customer service or sales experience a plus. Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications. Yardi Voyager experience desired or other accounting or housing software programs a plus. Demonstrated experience in solving resident, personnel, vendor, and financial problems. Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred. Reliable transportation and valid drivers' license needed. Flexibility to travel for training, meetings, conferences, as scheduled.

Education

Minimum High School degree/GED equivalent required. Associates Degree in Business or some college desired; Bachelors' degree a plus. Certifications Preferred or willing to obtain: Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), LIHTC (Low Income Housing Tax Credit), S.T.A.R. Training, others pertinent to affordable housing industry.

Requirements

Excellent interpersonal and customer service skills. Collaborative, friendly to effectively handle issues as they arise. Demonstrated excellent written/oral communication skills. Ability to exercise good business professionalism and business judgment at all times. Strong organizational, time management, and multi-tasking skills to meet required deadlines. Resourceful; effective problem-solving skills. Flexibility able to prioritize projects and adapt work projects quickly when needed. Able to work both independently and as a team. Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program. The pay for this position is $30.00 per hour. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc.