Richmond Place Career Site
Community Managers are responsible for the operation and profitability of the community. They serve as the point of contact for residents and are on-call 24 hours. Community Managers handle everything from administrative duties, marketing, leasing and sales of new and pre-owned homes to property maintenance, budgeting, performance management, and resident relations.
Job Duties
- Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes
- Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts
- Handles delinquencies & approves eviction proceedings while adhering to Sun's policies
- Monitors, codes, and approves all invoices for operating expenses & sales related costs
- Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures
- Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
- Reviews and approves/denies residency applications
- Initiates lease renewals and rent increase letters, ensuring timely distribution
- Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
- Inspects and recommends purchase and renovation of used/repossessed homes
- Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
- Handles emergencies that arise onsite, ensuring adherence to standard procedures
- Ensures compliance of safety policies; completes incident reports in a timely manner
- Ensures that community appearance is maintained to Sun's curb appeal standards
- Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
- Reports deficiencies that would adversely affect the operation of the community
- Reviews and compiles property accounting reports for the Accounting team
Requirements
- High School Diploma or GED (Required)
- Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
- 2 years in property management experience, including 2 years of supervisory experience (Required)
- 6 months in prior sales and leasing experience (Required)
- 6 months in previous experience using NetSuite (Preferred)
- General knowledge of maintenance
- Demonstrated leadership abilities
- Strong organizational skills
- Excellent verbal and written communication skills
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
- Flexibility to respond to community needs during non-business hours
- Must have a valid driver's license
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
* Comprehensive Medical and Prescription coverage with multiple plan