City of Green River is hiring: Library Technical Assistant - Part-Time in Lakela

General Description Of Class

This paraprofessional work provides excellent customer service, assists customers at service points, and supports the library. Work is performed under general supervision and is reviewed for performance. This position can be scheduled during any daytime, evening, and weekend library hours. This is a part-time position. This posting will close after the receipt of the first 25 qualified applicants.

Essential Functions

• Provides excellent customer service to library users in person, on the phone, or online.
• Performs circulation functions at service desks, including financial transactions.
• Processes item records for upload to the online catalog.
• Executes designated opening and closing procedures within the unit or facility.
• Assists with collection maintenance, i.e., sorting, shelving, weeding, and repair.
• Prepares visually pleasing displays/signage highlighting library materials or programs.
• Assists library users with electronic devices, library databases and digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers.
• Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc.
• Assists with preserving local history documents for public use.
• Provides reader's advisory assistance to library customers.
• Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position designated as Mission Critical by Department Director.

Additional Functions

• Impromptu public speaking to small groups within the library about services available.
• Compiles and submits statistical reports as needed.
• Provides customer feedback to supervisors.
• May assist with library classes, programs, and outreach events.
• May serve as person in charge of unit or library facility.
• May represent the library at conferences, workshops, training classes, and outreach events.
• May be asked to perform light custodial tasks.
• Performs related work as assigned.

Qualifications (education, Training And Experience)

• High school diploma from an accredited school or a GED.
• Three (3) years of experience in office or library work.
• An equivalent combination of education, training and experience which provide the knowledge, skills and abilities and other competencies necessary for success in the target position may be considered.

Special Requirements

• May be required to possess a valid driver's license.
• Must maintain a valid telephone number.
• Some college is preferred.

Knowledge, Skills, Abilities

• Ability to interact with library users courteously, professionally, and efficiently.
• Ability to address library users in person when behaviors become a problem.
• Ability to accept, interpret, and implement both written and verbal directions.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with City of Lakeland staff, library staff members, and others in the library field at the local, regional, and state levels.
• Ability to address the public directly when behavior issues arise and contact appropriate emergency personnel.
• Proficient in the use of a computer, including keyboard skills.
• Proficient in the use of electronic devices such as smartphones, tablets, iPads, eReaders, etc.
• Experience navigating the internet to find information.
• Knowledge of popular authors, films, and music for reader's advisory purposes.
• Knowledge of both print and digital resources to assist customers with their questions.

Working Environment/Physical Requirements

• Involves walking, standing, and sedentary periods; exerting up to 30 pounds of force regularly, and routine keyboard operations.
• The job risks exposure to normal environmental hazards.
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including junk folders. Test times and locations to be announced.

The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE

01 Please indicate your highest level of education.

• Less than a High School Diploma or GED
• High School Diploma or GED
• Some College - less than 30 credit hours
• Some College - 30 credit hours, but less than 60 credit hours
• Associate's Degree or 60 credit hours
• 90 Credit Hours
• Bachelor's Degree or 120 credit hours
• Master's Degree
• Doctorate Degree

02 How many years of experience do you have in office or library work?

• No experience
• Some experience, but less than 1 year
• At least 1 year, but less than 2 years
• At least 2 years, but less than 3 years
• 3 years or more

03 Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the Work Experience section of this job application.

04 By clicking Yes below, I understand that all relevant work experience MUST be entered in the Work Experience section on my application. In addition, all current City of Lakeland employees must list all previous City of Lakeland work experience in the Work Experience section of the application. Failure to complete the Work Experience section will disqualify you from the application process.

Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Education and Training
Industries: Government Administration

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