Extended Stay America Newport News - Yorktown - Front Desk Agent Job at Aimbridg

Extended Stay America Newport News ? Yorktown - Front Desk Agent

Join to apply for the Extended Stay America Newport News ? Yorktown - Front Desk Agent role at Aimbridge Hospitality

About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Extended Stay America – Newport News - Yorktown: This is a new addition to the Extended Stay America family. Conveniently located 20 minutes from the city of Yorktown, this Extended Stay America hotel is perfect for a long fishing trip in the York River. Book with Extended Stay America for short stays, long stays and even temporary housing.

Seniorit y level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality