First Bank is hiring: TELLER FULL TIME - HUMACAO BRANCH - FIRST BANK PR in Humac

Overview

Service Representative (Teller) – Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our clients’ expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

Responsibilities

The Service Representative is responsible for attending and processing bank customers’ daily paying and receiving transactions needs through:

• Identifying customer bank products and services needs and referring accordingly.
• Providing service to customers following the satisfaction standards.
• Complying with regulatory requirements and operational procedures.
• Adhering to the Bank’s BSA, AML and OFAC policies; following unit procedures; reporting any suspicious activity and/or transactions in accordance with the Bank’s processes; completing mandatory BSA, AML and OFAC training as assigned.

What You’ll Need to Succeed

• Processes monetary transactions such as check changing, money orders, savings and checking account withdrawals and deposits, cash advances, loan, car and mortgage payments, among others.
• Performs debit/credit entries through the teller system or manually during contingency situations.
• Applies security measures, identifies and reports irregularities and suspicious transactions as defined in BSA and other requirements.
• Maintains internal control measures and registrar cash balances as established; refers transactions when authorization is needed.
• Complies with related laws and regulations, including but not limited to BSA, Truth in Lending, Truth in Savings, US Patriot Act and Community Reinvestment Act, among others.
• Performs end-of-day balancing and closing, enabling sending transactions to the Proof and Transit unit as required.
• Completes FINCEN 104, CTR information forms for cash and other transactions as defined in BSA procedures.
• Participates in internal and external sales activities and supports branch growth by applying the Sales Culture and OSS Program.
• Performs greeter duties when needed and supports administrative duties including daily transaction documentation, money counting, tallying and filing documents.
• Proactively educate and guide customers on alternative banking channels (e.g., mobile app, online banking, ATMs) to reduce in-branch transactions and enhance customer convenience.

Competencies

• Planning and organization
• Problem Solving
• Communication and interpersonal relations
• Initiative and creativity
• Effort and engagement
• Reading oriented
• Teamwork
• Analytical thinking
• Customer Service
• Sales oriented
• Quality
• Accounting oriented

What You’ll Need

• Six (6) months to one (1) year of experience working in a sales or customer service environment.
• A minimum of 24 credits toward an associate or bachelor’s degree, or coursework related to banking, is preferred.
• Candidates with a combination of practical experience, relevant training, and academic preparation may also qualify if they demonstrate the required skills and competencies.
• Basic mathematical skills.
• Experience working with cash registers, preferred.
• Excellent communication and written skills.
• Fully bilingual preferable.
• Computer literate in MS Office, Internet, and banking tools.
• Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other branches within the geographical area.
• Organized, detail oriented and able to multitask; ability to evaluate, react quickly and perform error-free.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER