UX Content Designer / User Experience Content Designer( Remote & Onsite Twice a

UX Content Designer / User Experience Content Designer

Location: Remote and Onsite Twice a week (Vienna, VA)

Duration: Long term ongoing with no end date

Basic Purpose: To shape product experiences by creating useful, meaningful content that helps users complete the task at hand. Set the vision for content and drive cohesive product narratives across multiple platforms and touch points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to design team. Work independently with limited guidance and direction on moderately complex projects. Participate in the creation and evolution of user experience messaging strategy. Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.

Responsibilities

• Design, write, edit, test, and improve content that makes products easier to use and helps members achieve their goals across journeys. This includes product flows, interface language, emails, push notifications, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across products and experiences.
• Develop and manage an effective content strategy throughout the product development process and influence strategic decisions across and within products to improve overall experience and ensure messaging consistency and performance across multiple contexts.
• Develop a vision for messaging across a product and ensure tactical execution to drive cohesive narratives across all digital touch points.
• Utilize storytelling and narrative skills to improve user experience in alignment with the brand’s tone and voice.
• Create and manage content guidelines, principles, and best practices for voice and tone, headers, CTA buttons, formatting, and emojis.
• Identify opportunities to define and establish conventions for messaging.
• Inventory and audit existing content to identify gaps and opportunities to improve the customer experience and business performance.
• Collaborate with partners across disciplines like product, design, research, customer experience, legal, engineering, marketing comms, and product marketing.
• Advocate for content best practices within the UX Design team.
• Research and analyze moderately complex messaging problems and identify opportunities to solve problems using copy.
• Originate new concepts, strategies or innovative approaches to user experience messaging with significant impact.
• Prioritize projects across multiple initiatives according to project needs and timelines.

Qualifications

• Bachelor’s degree in English, Communications, Journalism or equivalent education/experience
• 7+ years of UX Content Design, UX writing, or Content Strategy experience
• Advanced project management skills: leading teams, managing timelines, resources, and successful delivery
• Ability to lead, guide and mentor others
• Ability to articulate design concepts to a broad audience
• Advanced communication, written and visual
• Strong organizational skills and attention to detail
• Experience with user-centered design processes and best practices
• Working knowledge of web, mobile and application design
• Knowledge of best practices for web and mobile content, tools, and forms
• Desired: Master’s degree in English, Communications, Journalism, or equivalent
• Desired: Knowledge of financial services industry and products
• Desired: Human Factors Institute Certified Analyst

How to apply

Please send resumes directly to shaily(at)zilliontechnologies(dot)com. Include contact information for follow-up.

Shaily Sharma
Zillion Technologies Inc.
Phone: 908-487-4334
Email: shaily(at)zilliontechnologies(dot)com