Wagner Equipment is hiring: Service Writer - SERVI004859 in Aurora

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Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits

• Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans (401K and Roth 401K, eligible employees can receive a company contribution up to 7%)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Citizens Equity First Credit Union
• Payroll deductions savings, accounts, loans, VISA card, and more
• Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance
• ID WatchDog and discounted employee phone plans

Position summary

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as One Professional Team while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Responsibilities

• Initiates and closes all shop work orders as necessary
• Creates service estimates for customers prior to beginning work
• Coordinates with customers regarding service estimates and approvals before work begins
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work and customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours, and determines appropriate actions
• Reviews and approves daily hours on each work order
• Reviews service work in progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to ensure work requested is completed
• Complete & submit parts exchange core reports in a timely manner
• Organize and maintain all paperwork for work orders, current library of publications, and file on POs and canceled POs
• Check requisitions for proper coding; determine dollar amounts on firm rates
• Assists with other duties as assigned by manager

Qualifications

• High School Diploma or GED
• 2 years vocational training preferred
• 5 years experience as a technician or comparable position
• 3-5 years administrative/clerical experience
• 3-5 years customer service experience
• 1-3 years sales experience
• 1-3 years supervisory/management experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that may require occasionally lifting and/or moving up to 25 pounds
• Data entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Ability to direct the work of others in a fast-paced environment
• Warranty training/knowledge; basic knowledge of Microsoft Word and Outlook; basic knowledge of DBS, SIMSI; intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment

Indoor, moderate noise; safety-focused environment. The job description may change at any time with or without notice. Requires pre-employment screenings as applicable (background checks, drug/alcohol testing, etc.).

Seniorit y level

• Mid-Senior level

Employment type

• Part-time

Job function

• Other
• Industries
• Construction

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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