Chief of Staff, Customer & Marketing Officer (CCMO)

Chief of Staff, Customer & Marketing Officer (CCMO)

About the Company

Accomplished provider of integrated customer support & communication software solutions

Industry
Information Technology and Services

Type
Privately Held, VC-backed

Founded
2010

Employees
1001-5000

Funding
$200+ million

Categories

• CRM
• Information Services
• Information Technology
• SaaS
• Software
• Information Technology & Services
• Technology
• Cloud Services
• Computers
• Design Services
• Integration Services
• IT Management

Specialties

• customer support software
• helpdesk
• web 2.0
• saas
• support ticket system
• web based support ticket system
• crm
• itsm
• applicant tracking system
• conversion optimization suite
• and conversion optimization suite

About the Role

The Company is seeking a Chief of Staff, Customer & Marketing Officer (CCMO) to serve as a strategic partner in the development and execution of transformative strategies that drive the growth of the integrated customer growth organization. The successful candidate will be responsible for ensuring operational excellence, including the successful implementation of transformation initiatives, goal setting, and progress monitoring. This role demands a high level of communication and stakeholder management, as well as strong problem-solving and decision-making skills. The Chief of Staff will also be expected to demonstrate thought leadership, leverage business acumen, and a data-driven approach to guide strategic direction.

Candidates for this executive marketing role at the company should have a Bachelor's degree, with a Master's degree being desirable, and a minimum of 15 years' experience in marketing or sales-related positions within the technology sector, particularly the software industry. The role requires a professional with a proven track record in strategic thinking, vision, and driving organizational goals. Strong communication, project management, and execution capabilities are essential, as is a collaborative mindset and a strong inclination towards continuous learning. The ideal candidate will have exceptional problem-solving skills, the ability to make sound decisions under pressure, and the resilience to thrive in a fast-paced, dynamic environment. Experience in crisis management and the ability to inspire and motivate global teams are also preferred.

Hiring Manager Title
Vice President of Integrated Customer Growth Strategy & Programs

Travel Percent
Less than 10%

Functions

• Marketing
• Sales/Revenue
• Business Development