Overview
Join to apply for the CX Sr. UX Designer role at TTEC Digital.
This is a 100% remote opportunity. TTEC Digital seeks a Sr. UX Designer to join our CX Consulting practice area. We are looking for a strategic and tactical thinker who has a growth mindset and a track record crafting experience strategies, designing and developing customized customer experience and employee experience solutions powered by best-in-class digital platforms.
What You Will Be Doing
- Collaborate with cross-functional teams and clients to understand business objectives, user needs, and market requirements, providing strategic design insights and direction.
- Plan and conduct user research, usability testing, and/or competitive analysis to inform design decisions and ensure user-centric solutions.
- Lead Visual Design efforts from initial concepts to a refined design with minimal guidance; mentor junior designers when appropriate.
- Independently execute on Wireframes & Prototypes (low, mid, and high fidelity) with minimal guidance & coaching.
- Deliver on multiple workstreams or accounts at the same time, while managing priorities and timelines effectively.
- Advocate for user-centric design within the company.
- Contribute meaningfully to the companys design culture, helping to evolve best practices and standards.
What You Will Bring
- 48 years of UI/UX Design experience, preferably within a consulting or agency environment.
- A digital portfolio showcasing user-centered design projects and high-quality user experiences is required.
- Proficiency in designing and prototyping in Figma and/or Adobe XD.
- Hands-on experience with design methods such as Heuristic Evaluations and Design Thinking workshops to build empathy for users.
- Working knowledge of Design Systems, with experience maintaining or contributing to a system at scale.
- Ability to design across a variety of digital channels, including Web and Mobile app.
- Strong communication, presentation, and collaboration skills, with the ability to engage confidently with clients and stakeholders.
- Extensive experience with user research methods, information architecture, and interaction design.
- A passion for user-centered design and a drive to stay updated with industry trends and emerging technologies.
- Minimum Bachelors degree required.
- Remote with the ability to travel to clients for key meetings.
Salary range: $90,000 - $110,000 a year.
Additional Details
- Location eligibility: We are accepting applications from candidates residing in AZ, CO, FL, GA, IL, IN, MA, MI, MN, MO, NJ, NY, NC, OK, PA, TN, TX, VA, DC, WI, and WY.
- This position is eligible to participate in an annual incentive program. Actual compensation may vary based on geographic location, work experience, education and/or skill levels.
- Benefits available to eligible employees include Medical, Dental, Vision; tax-advantaged health care accounts; financial and income protection benefits; PTO and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company. TTEC Holdings Inc. is the parent company for both Digital and Engage. We are proud to be an equal opportunity employer committed to expanding our diverse and inclusive workforce.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses AI tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
EEO and Other Statements
TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
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