Service Writer Job at Suntex Marina Investors, LLC in Pasadena

JOB posting

JOB TITLE: Service Writer

DEPARTMENT: Service

REPORTS TO: Service Manager

POSITION PURPOSE:

The Service Writer plays a crucial role by effectively scheduling technician workloads and accurately documenting and translating customer concerns into technician-friendly terms. The Service Writer manages service write-ups, warranty processing, and tool checkouts. With a strong emphasis on outstanding customer service and maintaining a professional company image, the Service Writer must possess relevant knowledge of the industry to ensure efficiency and satisfaction in every service interaction.

DUTIES AND RESPONSIBILITIES:

1. Diagnose issues and provide services by listening to customer's description of problems; clarifying their concerns and conducting inspections; taking test drives; checking boat maintenance records; examining service schedules.
2. Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
3. Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
4. Other duties as assigned by management

EDUCATION AND EXPERIENCE:

1. Bachelor’s Degree preferred
2. Ability to work in a team environment to achieve team, department and corporate goals
3. Ability to collaborate effectively with internal and external customers
4. Proficient in Microsoft Office products

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

1. Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
2. Must be able to swim or be willing to wear a personal flotation device in instances of emergency
3. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
4. Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.