Capital One National Association is hiring: Principal Associate, Design Research

Overview

Capital One’s Experience Design organization focuses on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity by conducting primary research studies, assessments, and testing, and by overseeing democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Role Overview

As a Design Researcher, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower’s strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple programs.

Role Expectations

• Research Expertise: Enabling focus, transparency and expectations for design research practice across cross functional portfolio and accelerates learning velocity

• Human-Centered: Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and track how we influence insights-to-action.

• Business-Focused: Demonstrates proficiency with products and processes and applies relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders.

• Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of impactful solutions.

• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information.

• Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Basic Qualifications

• At least 3 years conducting user research

• At least 3 years conducting quantitative or qualitative primary research or data analysis (survey data, behavioral analytics, etc.)

Preferred Qualifications

• At least 7 years conducting research in large, corporate enterprises

• Exceptional business communications (verbal and written)

• Proven ability to influence executives

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $127,500 - $145,500 for Principal Associate, Design; New York, NY: $139,100 - $158,700 for Principal Associate, Design. Candidates hired to work in other locations will be subject to the pay range associated with that location, with the actual salary offered reflected in the offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on status and role.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only to the extent required to provide needed accommodations.

Careers questions: for technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee third-party products, services, or information available through this site. Capital One Financial is made up of several entities; notes about location postings (Canada, UK, Philippines) apply accordingly.