User Experience Research Lead Job at BNY Mellon in New York

User Experience Research Lead

At BNY, our culture allows us to run our company better and enables employees\' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world\'s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We\'re seeking a future team member for the role of User Experience Research Lead, to join our Treasury Services team. This role is located in New York, NY.

The User Experience Research Lead who, through deep knowledge and application of qualitative and quantitative research methods, will help to inform and refine the complex digital financial systems that underpin our products.

As a User Experience Research Lead, you will be instrumental in setting up a research practice that informs the transformation and evolution of the products and services we offer today into simple, intuitive and powerful experiences trusted by our clients and teams across the world.

The ideal candidate will be able to demonstrate the following expertise:

• Leadership & Independence - Ability to leverage years of individual contribution and leadership experience to drive user experience research practices across multiple product and platform experiences.
• Methodical Approach - Lead collection, analysis, and documentation of user behaviour through remote and lab studies, field visits, ethnography, surveys, benchmark studies, and in-product experimentation.
• Cross-Functional Collaboration - Work closely with product designers, cross-functional partners, subject matter experts and leadership to understand and prioritise research opportunities in a fast-paced, rapidly changing environment.
• Advocating Opportunities - Communicate and advocate research findings to diverse audiences through written reports and in-person presentation, exposing opportunity and potential for impact.
• Prototyping & Testing - Proven experience in collaborating on prototypes designed and built to validate ideas, gather insights, and refine solutions.
• Mentorship & Leadership - Provides guidance and support to junior team members, fostering growth in our user experience research capability.
• Continuous Learning - A passion for expanding both knowledge of emerging technologies, industry trends and research best practices; and how they might benefit our clients, users, and internal teams.

An ideal candidate would likely have:

• 8-10 years of experience conducting UX research on products, managing UX research projects in Finance and/or Technology businesses.
• 3+ years of experience working with senior leadership (e.g. Director level and above).
• A robust and demonstrable understanding and application of appropriate and differentiated research methods; including when and how to apply them during the product development process.

A portfolio is required to be considered for this position

This portfolio should demonstrate some or most of the expertise described above and should be enough of a contextual indicator that you\'re qualified for the role. Your portfolio might take the form of a deck showcasing a few key case studies.

At BNY, our culture speaks for itself, check out the latest BNY news at:

• BNY Newsroom
• BNY LinkedIn

Here\'s a few of our recent awards:

• America\'s Most Innovative Companies, Fortune, 2025
• World\'s Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\'s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $221,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.