Campaign Fulfilment Manager

1 day ago Be among the first 25 applicants Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This role is based in our Auburndale, MA office. The Campaign Fulfilment Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, and handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment. Essential Job Functions: Onboarding & Campaign Set Up Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email Provide order status and performance updates to Sales Reps Ensure proper revenue forecasting and recognition on a weekly basis Campaign Fulfillment Setting up auto-reporting and ownership of any manual client reporting deliveries Determine and execute campaign fulfillment strategy QA and monitoring delivery of campaigns and optimizing where necessary Weekly product/client reporting Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing Processing lead returns and maintaining system accuracy Securing any necessary proof of delivery and processing month end close tasks Qualifications Knowledge, skills and abilities required: Experience working as a Customer Service Representative or Sales Administrator Excellent oral and written communication skills Strong organizational skills Analytical mindset - must be able to dissect problems and make decisions using data Extremely reliable - team player Professional phone skills Ability to handle multiple deadlines, phone calls and projects Fast thinker and ability to make decisions quickly Computer application literate B.A. or B.S. degree required Proven sales and client management abilities, preferably to the advertising and agency marketplace Accurate data entry skills, problem solving ability and ability to work independently Additional Information The salary range for this position is $42k-$48k based on experience. TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We prohibit discrimination against employees, applicants, or any other protected class. If you would like to request reasonable adjustments or accommodations, inform the appropriate Talent Acquisition Partner for the role. Informa TechTarget complies with the Americans with Disabilities Act and all applicable laws. We believe that great things happen when people connect face-to-face. We work in-person with each other, or with customers and partners, three days a week or more. When you’re not in an office or at an Informa event, you have the flexibility to work from home or remotely. Our benefits include: Great community : a welcoming culture with in-person and online social events and wellbeing programs Broader impact : volunteer time and charity match funding Career opportunity : bespoke training, mentoring, and internal job moves Time out : PTO and holidays with optional birthday leave and remote work options Competitive benefits : health, vision, dental, 401k match, ESPP Wellbeing : EAP, mental health support, wellness app Recognition : global awards and kudos This post will expire on 10/10/2025 Seniority level Entry level Employment type Full-time Job function Other Industries: Advertising Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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