Crescendo
About Us
Individually, our AI and Superhumans are best in class. Together, they’re game-changing. Crescendo is the first AI-native contact center combining the world’s smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust. We don’t just sell software. We deliver results — guaranteed.
Overview
The Role: Vice President of Product Marketing to own, elevate, and evangelize our market story. This is a rare chance to define a category, sharpen our competitive edge, and arm a world-class GTM engine that fuels rapid growth. Reporting to the SVP of Marketing, you’ll be the architect of how Crescendo is understood in the market — by customers, analysts, investors, and the press. You’ll turn AI hype into differentiated proof, de-position weaker alternatives, and position Crescendo as the undisputed performance brand in CX + AI. This is a high-impact role for a strategic storyteller who can think like a CMO, act like a CRO, and inspire like a founder. This is a remote-role with preference to someone based in San Francisco. What You’ll Do
Define & Elevate the Story: Craft the category narrative that cements Crescendo as the AI-native contact center. Boldly de-position bolt-on AI tools, AI-only SaaS vendors, and traditional BPOs with clarity and conviction. Partner with execs, product, and sales to create narratives that cut through noise and win markets. Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism. Fuel GTM & Sales Success: Build the arsenal—battlecards, ROI models, competitive plays, proof points that win deals. Equip the field with messaging that accelerates pipeline and closes revenue. Partner tightly with sales leadership to remove friction and unlock velocity. Shape Market & Competitive Strategy: Own market and competitive intelligence, turning insights into offensive and defensive plays. Position Crescendo as the thought leader and category-defining brand. Lead World-Class Launches: Architect GTM strategies that make every product launch impossible to ignore. Feed insights back into product roadmap, pricing, and packaging. Partner with sales and finance to push outcome-based pricing narratives that resonate. Expand Market Influence: Cultivate relationships with Gartner, Forrester, and key influencers. Evangelize Crescendo at conferences, on stage, and in media. Anchor campaigns and demand-gen in differentiation that drives conversion. Build & Scale a Team: Start as a player-coach, then scale a high-performing product marketing function. Instill operating rigor, crisp priorities, and alignment to Crescendo’s aggressive growth trajectory. What We Expect From You
10+ years in B2B SaaS product marketing or GTM leadership (VP-level experience strongly preferred). Proven expertise in CX, contact center, or customer service technology. A category creator with the storytelling chops to command exec, analyst, and customer audiences. Track record of competitive wins, sales enablement excellence, and market-shaping launches. Strategic, analytical, and collaborative leader who thrives in high-growth environments. Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute. Why Crescendo?
Performance-Guaranteed CX — The only model with skin in the game. Category Leadership — We’re not joining the conversation. We’re writing it. Velocity & Scale — From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster. AI + Superhumans — Not one or the other — the best of both, working together. Join us to define the future of customer experience in the AI era. Company Culture
Culture Is At Our Core: Our core values guide our actions. Care for others, Embrace growth, Manifest trust, Take ownership, Be humble. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and provide equal employment opportunities regardless of protected characteristics in the location of the candidate. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to inclusion and will provide reasonable accommodations in the job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. J-18808-Ljbffr
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The Role: Vice President of Product Marketing to own, elevate, and evangelize our market story. This is a rare chance to define a category, sharpen our competitive edge, and arm a world-class GTM engine that fuels rapid growth. Reporting to the SVP of Marketing, you’ll be the architect of how Crescendo is understood in the market — by customers, analysts, investors, and the press. You’ll turn AI hype into differentiated proof, de-position weaker alternatives, and position Crescendo as the undisputed performance brand in CX + AI. This is a high-impact role for a strategic storyteller who can think like a CMO, act like a CRO, and inspire like a founder. This is a remote-role with preference to someone based in San Francisco. What You’ll Do
Define & Elevate the Story: Craft the category narrative that cements Crescendo as the AI-native contact center. Boldly de-position bolt-on AI tools, AI-only SaaS vendors, and traditional BPOs with clarity and conviction. Partner with execs, product, and sales to create narratives that cut through noise and win markets. Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism. Fuel GTM & Sales Success: Build the arsenal—battlecards, ROI models, competitive plays, proof points that win deals. Equip the field with messaging that accelerates pipeline and closes revenue. Partner tightly with sales leadership to remove friction and unlock velocity. Shape Market & Competitive Strategy: Own market and competitive intelligence, turning insights into offensive and defensive plays. Position Crescendo as the thought leader and category-defining brand. Lead World-Class Launches: Architect GTM strategies that make every product launch impossible to ignore. Feed insights back into product roadmap, pricing, and packaging. Partner with sales and finance to push outcome-based pricing narratives that resonate. Expand Market Influence: Cultivate relationships with Gartner, Forrester, and key influencers. Evangelize Crescendo at conferences, on stage, and in media. Anchor campaigns and demand-gen in differentiation that drives conversion. Build & Scale a Team: Start as a player-coach, then scale a high-performing product marketing function. Instill operating rigor, crisp priorities, and alignment to Crescendo’s aggressive growth trajectory. What We Expect From You
10+ years in B2B SaaS product marketing or GTM leadership (VP-level experience strongly preferred). Proven expertise in CX, contact center, or customer service technology. A category creator with the storytelling chops to command exec, analyst, and customer audiences. Track record of competitive wins, sales enablement excellence, and market-shaping launches. Strategic, analytical, and collaborative leader who thrives in high-growth environments. Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute. Why Crescendo?
Performance-Guaranteed CX — The only model with skin in the game. Category Leadership — We’re not joining the conversation. We’re writing it. Velocity & Scale — From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster. AI + Superhumans — Not one or the other — the best of both, working together. Join us to define the future of customer experience in the AI era. Company Culture
Culture Is At Our Core: Our core values guide our actions. Care for others, Embrace growth, Manifest trust, Take ownership, Be humble. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and provide equal employment opportunities regardless of protected characteristics in the location of the candidate. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to inclusion and will provide reasonable accommodations in the job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. J-18808-Ljbffr
#J-18808-Ljbffr