Salesforce
Overview
Chief Customer Officer, Marketing Cloud at Salesforce. We are seeking a highly motivated leader with deep sales and marketing expertise to represent Salesforce Marketing Cloud in guiding customers to success with the product, while enabling and leading sales and partner success. The ideal candidate will have 15+ years of senior leadership experience, including at least 5 years in sales leadership and 5 years working with marketing or customer experience technologies in enterprise software. This leader will understand the needs of companies deploying and using marketing software and translate that expertise into driving customer success, product adoption, and sustained business growth. Reports to the EVP/GM for Salesforce Marketing Cloud. This is a non-commissioned role with responsibilities tied to sales outcomes but compensated under a product-based model. Key Responsibilities
Drive Product Adoption: Lead the development and distribution of AI- and agent-based self-service activation guides, programs, and tools for onboarding, product version transitions, and best practices to help customers extract value from the latest technologies. Lead a data-driven organization that measures all aspects of product usage and leverages insights to optimize product performance and customer experience. Develop vision demos and dynamic architectural illustrations that enhance customer communications and self-service guides. Lead transformation programs to guide customers in adopting the latest technologies. Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives. Lead GTM Programs for Marketing Cloud: Run the business with Product Marketing, Sales Operations, Distribution Leaders, and Partner Liaisons to align product strategy with GTM motions, maintaining pipeline, ACV growth, retention, and adoption. Operate a data-driven GTM program that evaluates market and sales conditions, enabling proactive decisions with stakeholders to align with distribution needs. Build scalable programs that produce current, executable sales plays aligned to the latest product strategy. Develop and implement scalable Solution Engineering demo and environment programs to support sales and drive convergence to latest product versions. Lead the creation and execution of a comprehensive enablement strategy for Marketing Cloud in coordination with Product Marketing. Ensure effective enablement for Solution Engineering, Account Executives, Customer Success, and Partners on Marketing Cloud products, solutions, and value propositions. Manage and resolve sales escalations promptly and effectively, including using AI and agents to scale resolution. Establish and refine deal support processes for frontline sales teams and managers. Create and distribute roadmap enablement and distribution programs for internal and external stakeholders. Qualifications
15+ years in senior leadership roles, with at least 5 years in sales leadership and 5 years in marketing technology. Demonstrated success in driving ACV growth through sales and partner programs. Experience solving complex problems for customers through technology; consulting background preferred. Extensive experience working with sales teams (Account Executives, Solution Engineers) and channel partners; proven collaboration with software product teams. Skills
Strong knowledge of Marketing Cloud technologies and the broader MarTech landscape. Exceptional communication, presentation, and interpersonal skills. Ability to build strong relationships and influence stakeholders at all levels. Strategic thinker with a hands-on approach to program execution. Proven ability to manage complex projects and deliver results in a fast-paced environment. Applications will be closed; Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salary ranges and benefits vary by location and are defined in the company’s posting. For New York, Colorado, Washington, and California-based roles, base salary ranges are provided in the official posting.
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Chief Customer Officer, Marketing Cloud at Salesforce. We are seeking a highly motivated leader with deep sales and marketing expertise to represent Salesforce Marketing Cloud in guiding customers to success with the product, while enabling and leading sales and partner success. The ideal candidate will have 15+ years of senior leadership experience, including at least 5 years in sales leadership and 5 years working with marketing or customer experience technologies in enterprise software. This leader will understand the needs of companies deploying and using marketing software and translate that expertise into driving customer success, product adoption, and sustained business growth. Reports to the EVP/GM for Salesforce Marketing Cloud. This is a non-commissioned role with responsibilities tied to sales outcomes but compensated under a product-based model. Key Responsibilities
Drive Product Adoption: Lead the development and distribution of AI- and agent-based self-service activation guides, programs, and tools for onboarding, product version transitions, and best practices to help customers extract value from the latest technologies. Lead a data-driven organization that measures all aspects of product usage and leverages insights to optimize product performance and customer experience. Develop vision demos and dynamic architectural illustrations that enhance customer communications and self-service guides. Lead transformation programs to guide customers in adopting the latest technologies. Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives. Lead GTM Programs for Marketing Cloud: Run the business with Product Marketing, Sales Operations, Distribution Leaders, and Partner Liaisons to align product strategy with GTM motions, maintaining pipeline, ACV growth, retention, and adoption. Operate a data-driven GTM program that evaluates market and sales conditions, enabling proactive decisions with stakeholders to align with distribution needs. Build scalable programs that produce current, executable sales plays aligned to the latest product strategy. Develop and implement scalable Solution Engineering demo and environment programs to support sales and drive convergence to latest product versions. Lead the creation and execution of a comprehensive enablement strategy for Marketing Cloud in coordination with Product Marketing. Ensure effective enablement for Solution Engineering, Account Executives, Customer Success, and Partners on Marketing Cloud products, solutions, and value propositions. Manage and resolve sales escalations promptly and effectively, including using AI and agents to scale resolution. Establish and refine deal support processes for frontline sales teams and managers. Create and distribute roadmap enablement and distribution programs for internal and external stakeholders. Qualifications
15+ years in senior leadership roles, with at least 5 years in sales leadership and 5 years in marketing technology. Demonstrated success in driving ACV growth through sales and partner programs. Experience solving complex problems for customers through technology; consulting background preferred. Extensive experience working with sales teams (Account Executives, Solution Engineers) and channel partners; proven collaboration with software product teams. Skills
Strong knowledge of Marketing Cloud technologies and the broader MarTech landscape. Exceptional communication, presentation, and interpersonal skills. Ability to build strong relationships and influence stakeholders at all levels. Strategic thinker with a hands-on approach to program execution. Proven ability to manage complex projects and deliver results in a fast-paced environment. Applications will be closed; Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salary ranges and benefits vary by location and are defined in the company’s posting. For New York, Colorado, Washington, and California-based roles, base salary ranges are provided in the official posting.
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