Humana
Associate Director, Marketing Operations - Third-Party Clearinghouse
Humana, Seattle, Washington, us, 98127
Overview
Become a part of our caring community and help us put health first. Join Humana’s mission-driven team and help us put health first. As the Associate Director of Marketing Operations – Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana’s marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence. Strategic Leadership & Governance
Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards
Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection
Partner with Procurement to facilitate contract execution and supplier onboarding
Supplier Relationship Management
Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives
Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence
Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio
Operational Excellence
Manage a team of two associates, including oversight of financial spend tracking and data throughput
Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics
Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization
Cross-Functional Collaboration
Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements
Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders
Triage and evaluate supplier requests from business partners and external vendors
Risk & Compliance
Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements
Support audit preparation and risk mitigation efforts related to third-party engagements
Maintain documentation and controls to support regulatory and internal audit requirements
Use your skills to make an impact
Required Qualifications: Bachelor’s Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience
7+ years of experience in vendor management, clearinghouse operations, or marketing operations
Proven success in managing third-party relationships and operational workflows
Excellent analytical, communication, and stakeholder management skills
Preferred Qualifications
Strong understanding of healthcare regulations and communication compliance standards
Experience with EDI systems, secure file transfer protocols, and communication platforms
Familiarity with CMS and Medicaid communication requirements
Background in audit preparation, risk management, or performance analytics
Experience in process automation or system integration initiatives
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day one
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours
40 Pay Range
$126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-22-2025 About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Become a part of our caring community and help us put health first. Join Humana’s mission-driven team and help us put health first. As the Associate Director of Marketing Operations – Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana’s marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence. Strategic Leadership & Governance
Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards
Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection
Partner with Procurement to facilitate contract execution and supplier onboarding
Supplier Relationship Management
Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives
Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence
Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio
Operational Excellence
Manage a team of two associates, including oversight of financial spend tracking and data throughput
Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics
Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization
Cross-Functional Collaboration
Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements
Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders
Triage and evaluate supplier requests from business partners and external vendors
Risk & Compliance
Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements
Support audit preparation and risk mitigation efforts related to third-party engagements
Maintain documentation and controls to support regulatory and internal audit requirements
Use your skills to make an impact
Required Qualifications: Bachelor’s Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience
7+ years of experience in vendor management, clearinghouse operations, or marketing operations
Proven success in managing third-party relationships and operational workflows
Excellent analytical, communication, and stakeholder management skills
Preferred Qualifications
Strong understanding of healthcare regulations and communication compliance standards
Experience with EDI systems, secure file transfer protocols, and communication platforms
Familiarity with CMS and Medicaid communication requirements
Background in audit preparation, risk management, or performance analytics
Experience in process automation or system integration initiatives
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day one
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours
40 Pay Range
$126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-22-2025 About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
#J-18808-Ljbffr