Humana
Associate Director, Marketing Operations - Third-Party Clearinghouse
Humana, Miami, Florida, us, 33222
Overview
Become a part of our caring community and help us put health first. Join Humana’s mission-driven team and help us put health first. As the Associate Director of Marketing Operations – Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana’s marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence.
Strategic Leadership & Governance
Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards
Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection
Partner with Procurement to facilitate contract execution and supplier onboarding
Supplier Relationship Management
Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives
Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence
Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio
Operational Excellence
Manage a team of two associates, including oversight of financial spend tracking and data throughput
Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics
Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization
Cross-Functional Collaboration
Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements
Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders
Triage and evaluate supplier requests from business partners and external vendors
Risk & Compliance
Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements
Support audit preparation and risk mitigation efforts related to third-party engagements
Maintain documentation and controls to support regulatory and internal audit requirements
Use your skills to make an impact
Required Qualifications:
Bachelor’s Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience
7+ years of experience in vendor management, clearinghouse operations, or marketing operations
Proven success in managing third-party relationships and operational workflows
Excellent analytical, communication, and stakeholder management skills
Preferred Qualifications:
Strong understanding of healthcare regulations and communication compliance standards
Experience with EDI systems, secure file transfer protocols, and communication platforms
Familiarity with CMS and Medicaid communication requirements
Background in audit preparation, risk management, or performance analytics
Experience in process automation or system integration initiatives
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested. Satellite, cellular, and microwave connections require approval by leadership.
Employees in CA, IL, MT, or SD may receive bi-weekly internet expense payments.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet business requirements.
Work from a dedicated space free from interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the health and well-being of our employees and their families, including health benefits, time off, 401(k) with employer match, tuition assistance, scholarships for dependents, parental and caregiver leave, and more.
Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. If selected, you may be invited to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. You will be informed if you move forward to the next round.
If you are an Internal Candidate with questions, please contact Ask A Recruiter with your requisition number via go/Buzz. Humana values personal identity protection and may request your Social Security Number if not already on file; instructions will be provided via Humana’s secure channels.
Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.
Scheduled Weekly Hours : 40
Pay Range : $126,300 - $173,700 per year. This reflects a good faith estimate of starting base pay for full-time employment and may vary by geography and experience. Eligible for a bonus plan.
Description of Benefits Humana offers competitive benefits to support whole-person well-being, including medical, dental and vision coverage, 401(k) with employer match, time off, disability, life insurance, and more.
Application Deadline: 09-22-2025
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for teammates, customers and the company. Through Humana and CenterWell, we deliver care and service to help people achieve their best health.
Equal Opportunity Employer Humana does not discriminate and is committed to affirmative action and equal employment opportunities. This policy applies to all employment actions and is consistent with applicable laws.
#J-18808-Ljbffr
Become a part of our caring community and help us put health first. Join Humana’s mission-driven team and help us put health first. As the Associate Director of Marketing Operations – Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana’s marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence.
Strategic Leadership & Governance
Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards
Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection
Partner with Procurement to facilitate contract execution and supplier onboarding
Supplier Relationship Management
Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives
Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence
Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio
Operational Excellence
Manage a team of two associates, including oversight of financial spend tracking and data throughput
Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics
Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization
Cross-Functional Collaboration
Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements
Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders
Triage and evaluate supplier requests from business partners and external vendors
Risk & Compliance
Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements
Support audit preparation and risk mitigation efforts related to third-party engagements
Maintain documentation and controls to support regulatory and internal audit requirements
Use your skills to make an impact
Required Qualifications:
Bachelor’s Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience
7+ years of experience in vendor management, clearinghouse operations, or marketing operations
Proven success in managing third-party relationships and operational workflows
Excellent analytical, communication, and stakeholder management skills
Preferred Qualifications:
Strong understanding of healthcare regulations and communication compliance standards
Experience with EDI systems, secure file transfer protocols, and communication platforms
Familiarity with CMS and Medicaid communication requirements
Background in audit preparation, risk management, or performance analytics
Experience in process automation or system integration initiatives
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested. Satellite, cellular, and microwave connections require approval by leadership.
Employees in CA, IL, MT, or SD may receive bi-weekly internet expense payments.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet business requirements.
Work from a dedicated space free from interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the health and well-being of our employees and their families, including health benefits, time off, 401(k) with employer match, tuition assistance, scholarships for dependents, parental and caregiver leave, and more.
Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. If selected, you may be invited to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. You will be informed if you move forward to the next round.
If you are an Internal Candidate with questions, please contact Ask A Recruiter with your requisition number via go/Buzz. Humana values personal identity protection and may request your Social Security Number if not already on file; instructions will be provided via Humana’s secure channels.
Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.
Scheduled Weekly Hours : 40
Pay Range : $126,300 - $173,700 per year. This reflects a good faith estimate of starting base pay for full-time employment and may vary by geography and experience. Eligible for a bonus plan.
Description of Benefits Humana offers competitive benefits to support whole-person well-being, including medical, dental and vision coverage, 401(k) with employer match, time off, disability, life insurance, and more.
Application Deadline: 09-22-2025
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for teammates, customers and the company. Through Humana and CenterWell, we deliver care and service to help people achieve their best health.
Equal Opportunity Employer Humana does not discriminate and is committed to affirmative action and equal employment opportunities. This policy applies to all employment actions and is consistent with applicable laws.
#J-18808-Ljbffr