Humana
Director, Marketing Compliance & Capabilities Operations
Humana, Salt Lake City, Utah, United States, 84193
Overview
Become a part of our caring community and help us put health first
Are you a compliance-minded operations leader who thrives in complex, fast-paced environments? As the Director, Marketing Compliance & Capabilities Operations, you’ll lead the product managers and capabilities that ensure Humana’s marketing communications are executed with precision, compliance, and member impact. You’ll oversee the operational backbone of marketing governance—enabling speed, scale, and accountability across campaigns and platforms.
You’ll also develop and own the enterprise business strategy and implementation for profile consent and preferences, while managing tools, vendors, and capabilities that support inclusive communications, regulatory enablement, and business continuity. This role is ideal for someone who blends operational excellence with regulatory rigor—ensuring every message we send is accurate, timely, and aligned with our mission to put health first.
As a strategic leader in Humana’s Marketing Technology and Operations organization, you will oversee the execution and governance of marketing compliance and operational capabilities.
Consent & Preferences Strategy
Lead product managers responsible for the strategy, roadmap, and agile delivery of enterprise consent and preference capabilities
Develop and own the business strategy for profile consent and preferences, enabling scalable, compliant, and personalized communications
Partner with data science and engineering teams to explore AI/ML-powered consent orchestration and predictive preference modeling
Ensure product development aligns with regulatory requirements, customer experience goals, and enterprise architecture
Compliance Enablement
Lead product managers focused on ADA accessibility, translation workflows, and TCPA compliance
Own relationships with compliance-focused vendors and platforms, ensuring tools and services meet regulatory standards
Create toolkits, templates, and training materials to support compliant campaign execution across channels
Embed compliance capabilities into MarTech and marketing operations workflows, partnering with platform and execution teams
Explore and implement AI-powered tools for automated accessibility checks, translation quality assurance, and consent validation
Monitor and report on capability usage, effectiveness, and adoption across business units
Business Continuity & Risk Management
Develop and maintain Business Continuity Plans (BCPs) across Marketing functions
Own the Marketing Risk Register and escalation protocols, ensuring timely updates and visibility
Coordinate incident response for Marketing-owned systems and campaigns, partnering with IT and enterprise risk teams
Collaborate with Enterprise Risk, Compliance, and Legal to align on standards, testing, and documentation
Leverage AI/ML tools to proactively detect anomalies in campaign execution, monitor risk signals, and support automated incident triage and escalation
Operational Governance
Maintain and evolve standard operating procedures (SOPs) across compliance and risk capabilities
Track and manage Issues & Opportunities (IOPs), ensuring resolution paths and visibility
Ensure documentation is version-controlled, audit-ready, and accessible to stakeholders
Manage and optimize inclusive communication capabilities, including alternate formats (e.g., braille) and translations
Cross-Functional Collaboration
Partner with marketing, legal, compliance, IT, and experience transformation teams to ensure cohesive delivery and governance
Support vendor evaluations and contract management in collaboration with procurement and legal
Influence enterprise standards and contribute to governance forums related to marketing compliance and risk
Your leadership will ensure Humana’s marketing operations are built for trust, transparency, and impact—supporting better health outcomes through better communication.
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree in Marketing, Business Administration, Risk Management, or related field, or equivalent experience
8+ years of experience in marketing operations, compliance enablement, or risk management
Experience managing inclusive communication capabilities (e.g., ADA, translations) and consent/preference platforms
Strong understanding of regulatory frameworks such as TCPA, ADA, CAN-SPAM and HIPAA
Proven success leading cross-functional teams and managing vendor relationships
Experience developing and maintaining business continuity plans and risk registers
Excellent documentation, governance, and stakeholder management skills
Preferred Qualifications
Master’s Degree or certification in Risk Management, Compliance, or Business Continuity
Experience in a regulated industry (e.g., healthcare, insurance, financial services)
Familiarity with MarTech platforms and embedding compliance into campaign workflows
Background in operational transformation, audit readiness, or enterprise governance
Experience with inclusive design, accessibility standards, and multilingual communications
Experience implementing AI/ML tools for compliance monitoring, intelligent consent management, or automated accessibility validation
Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day one
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-22-2025
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Are you a compliance-minded operations leader who thrives in complex, fast-paced environments? As the Director, Marketing Compliance & Capabilities Operations, you’ll lead the product managers and capabilities that ensure Humana’s marketing communications are executed with precision, compliance, and member impact. You’ll oversee the operational backbone of marketing governance—enabling speed, scale, and accountability across campaigns and platforms.
You’ll also develop and own the enterprise business strategy and implementation for profile consent and preferences, while managing tools, vendors, and capabilities that support inclusive communications, regulatory enablement, and business continuity. This role is ideal for someone who blends operational excellence with regulatory rigor—ensuring every message we send is accurate, timely, and aligned with our mission to put health first.
As a strategic leader in Humana’s Marketing Technology and Operations organization, you will oversee the execution and governance of marketing compliance and operational capabilities.
Consent & Preferences Strategy
Lead product managers responsible for the strategy, roadmap, and agile delivery of enterprise consent and preference capabilities
Develop and own the business strategy for profile consent and preferences, enabling scalable, compliant, and personalized communications
Partner with data science and engineering teams to explore AI/ML-powered consent orchestration and predictive preference modeling
Ensure product development aligns with regulatory requirements, customer experience goals, and enterprise architecture
Compliance Enablement
Lead product managers focused on ADA accessibility, translation workflows, and TCPA compliance
Own relationships with compliance-focused vendors and platforms, ensuring tools and services meet regulatory standards
Create toolkits, templates, and training materials to support compliant campaign execution across channels
Embed compliance capabilities into MarTech and marketing operations workflows, partnering with platform and execution teams
Explore and implement AI-powered tools for automated accessibility checks, translation quality assurance, and consent validation
Monitor and report on capability usage, effectiveness, and adoption across business units
Business Continuity & Risk Management
Develop and maintain Business Continuity Plans (BCPs) across Marketing functions
Own the Marketing Risk Register and escalation protocols, ensuring timely updates and visibility
Coordinate incident response for Marketing-owned systems and campaigns, partnering with IT and enterprise risk teams
Collaborate with Enterprise Risk, Compliance, and Legal to align on standards, testing, and documentation
Leverage AI/ML tools to proactively detect anomalies in campaign execution, monitor risk signals, and support automated incident triage and escalation
Operational Governance
Maintain and evolve standard operating procedures (SOPs) across compliance and risk capabilities
Track and manage Issues & Opportunities (IOPs), ensuring resolution paths and visibility
Ensure documentation is version-controlled, audit-ready, and accessible to stakeholders
Manage and optimize inclusive communication capabilities, including alternate formats (e.g., braille) and translations
Cross-Functional Collaboration
Partner with marketing, legal, compliance, IT, and experience transformation teams to ensure cohesive delivery and governance
Support vendor evaluations and contract management in collaboration with procurement and legal
Influence enterprise standards and contribute to governance forums related to marketing compliance and risk
Your leadership will ensure Humana’s marketing operations are built for trust, transparency, and impact—supporting better health outcomes through better communication.
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree in Marketing, Business Administration, Risk Management, or related field, or equivalent experience
8+ years of experience in marketing operations, compliance enablement, or risk management
Experience managing inclusive communication capabilities (e.g., ADA, translations) and consent/preference platforms
Strong understanding of regulatory frameworks such as TCPA, ADA, CAN-SPAM and HIPAA
Proven success leading cross-functional teams and managing vendor relationships
Experience developing and maintaining business continuity plans and risk registers
Excellent documentation, governance, and stakeholder management skills
Preferred Qualifications
Master’s Degree or certification in Risk Management, Compliance, or Business Continuity
Experience in a regulated industry (e.g., healthcare, insurance, financial services)
Familiarity with MarTech platforms and embedding compliance into campaign workflows
Background in operational transformation, audit readiness, or enterprise governance
Experience with inclusive design, accessibility standards, and multilingual communications
Experience implementing AI/ML tools for compliance monitoring, intelligent consent management, or automated accessibility validation
Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day one
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-22-2025
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
#J-18808-Ljbffr