AAM Brand is hiring: Community Manager, Onsite in Surprise

Community Manager, Onsite

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and contracts.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM's management contract, ensures tracking of community non-compliance issues, the sending of appropriate notices that follow established fine and collection policies established by the Board.
• Manages the Compliance Coordinator responsible architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, along with ensuring appropriate communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Provides general supervision of all on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management of contracts.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Preferred Qualifications:

• Three (3) years of experience working as an On-site Community Manager within a large Master Planned Association.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Behaviors:

• Required:
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations:

• Required:
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education:

• Required:
• High School or better.

Experience:

• Required:
• 3 years: High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role. Proven customer service experience. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. In-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid driver's license.

Licenses & Certifications:

• Required:
• CAAM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.