Encore is hiring: Event Technician (Part-Time), Audio Visual - Foxwoods Resort C

Overview

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure needs are met and equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors; apply floor up-selling techniques and assist with client invoicing; complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position applied to. See requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/complete all training and certifications required for this position within one year. For technical requirements, view our career path: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audiovisual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members who may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx

Physical Requirements

Team members must meet the physical demands outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The frequency options are Continuous, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting, Carrying, Auditory/Visual, and Pushing/Pulling requirements are as specified below and may be performed without assistance; notes indicate weight limits and frequency.

• Lifting: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Occasionally)
• Carrying: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Never)
• Auditory/Visual: Close Vision (Continuously), Distance Vision (Continuously), Color Vision (Frequently), Peripheral Vision (Occasionally), Depth Perception (Frequently), Hearing (Continuously)
• Pushing/Pulling: 0-15 lbs Continuously; 16-50 lbs Frequently; 51-100 lbs Frequently; Over 100 lbs Occasionally

Note: The physical requirements marked with an asterisk indicate activities performed without assistance.

Team members must be able to meet the physical demands above to perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

Work Environment

Hotel: Work is performed in a hotel/convention center environment with exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions may be moderately quiet to noisy. Team members will use high-end audiovisual equipment and electrical components and may work at heights via lifts and ladders; may work at multiple hotel locations with irregular hours, on-call status, including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore.

Warehouse: Work is performed at event venues and in a warehouse environment with exposure to outdoor temperatures and dirt/dust. Conditions may be moderately quiet to noisy. High-end AV equipment and electrical components are used; irregular hours and on-call status may apply.

The above description is not exhaustive. Management reserves the right to revise duties as needed. Native Americans receive preference in hiring.

Hourly Pay Range: $18.11 - $22.18. Compensation is determined by location and other factors; some positions may be eligible for overtime, bonuses or incentives. Encore provides benefits options for employees worldwide.

We strive for an inclusive culture and belong in our workforce. Details on inclusivity and belonging are available.

Desired Seniority

• Entry level

Employment Type

• Part-time

Job Function

• Design, Art/Creative, and Information Technology
• Industries: Events Services

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