Director of Communication- Housing Court Job at City of Cleveland in Cleveland

Director of Communication - Housing Court

Job Description: The Director of Communication creates and implements effective communication strategies and serves as the key spokesperson and media contact for Housing Court. The Director of Communication is responsible for managing all internal and external communications including public information activities to provide timely and accurate information on matters of public interest.

Overview

The Director of Communication designs and manages communications programs, oversees content across media channels, and supports public-facing information for Housing Court.

Essential Duties And Responsibilities

• Monitor media coverage about housing issues and respond to media inquiries in a timely manner.
• Prepare, review, and edit all written materials such as press releases, articles, brochures, the Housing Court’s quarterly newsletter, forms, annual report, budget presentations and other collateral materials.
• Collect data and review materials for internal/external communications use.
• Manage Housing Court’s digital strategy and related policies including social media, the Court’s website, videos, and courtroom public-access television.
• Maintain a database of public information contacts.
• Oversee translation of written materials from English to other languages.
• Assist and coach Housing Court’s Judge and staff with public-speaking engagements, including drafting talking points, developing presentations, and writing articles for publication.
• Arrange and conduct Court tours.
• Organize Housing Court’s educational workshops including neighborhood clinics, landlord clinics, tenant clinics, investor clinics, and school outreach.
• Manage community engagement to help stakeholders understand Housing Court's work and laws governing housing, zoning, and related issues.
• Track and measure the level of engagement with events, website traffic, general inquiries and social media interactions.
• Other duties may be required or assigned at any time.

Minimum Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field
• Five years of professional experience in marketing, news media, advertising, broadcasting, public relations, communications, or a related field
• Experience managing social-media content
• Proficient in basic computer skills (Microsoft Word, Excel, Internet, e-mail)
• Knowledge of desktop publishing and graphic-design skills
• Valid Ohio driver’s license, reliable vehicle, and vehicle insurance
• Must occasionally lift or push items weighing up to 50 lbs

Additional Qualifications

The qualifications and requirements listed above are guidelines for selection purposes. Alternative qualifications may be substituted if considered sufficient to perform the essential duties. Additional consideration may be given to candidates who meet the following criteria:

• Experience at a newspaper or broadcast group as a reporter or editor.
• Experience with Microsoft or Apple production software.
• A strong track record as an implementer who thrives on managing multiple initiatives concurrently.
• Strong relationship-builder with high energy and maturity.
• Experience in organizing community meetings and outreach for a nonprofit or government entity.
• Entrepreneurial self-starter able to work independently; enjoys creating and implementing new initiatives.
• Familiarity with the City of Cleveland and its institutions.

Supplemental Information

Court Expectations of Employee

The Court expects all staff to adhere to Court policies, guidelines, practices and procedures; act as a role model; perform duties in a timely, accurate and thorough manner; meet productivity standards; and communicate regularly with the supervisor. Additional requirements for employment include the following:

• Excellent written and verbal communication skills with diverse stakeholders (judges, Court employees, lawyers, outside agencies, businesses, news media, public).
• Knowledge of current principles and techniques of public information programs.
• Ability to write and edit in a variety of styles and topics.
• Strong editing and proofreading skills.
• Able to maintain a flexible schedule depending on Housing Court’s needs.
• Strong analytical and organizational skills; ability to function in a large, complex organization.
• Good time-management skills; highly organized and detail-oriented.
• Ability to prioritize work and manage multiple projects in a high-pressure environment.
• Ability to work independently without daily direct supervision.
• Ability to maintain sensitive and confidential information.

At-Will Employment

The Director of Communication is an at-will employee and serves at the pleasure of the Court; not in the classified civil service system and not a member of a bargaining unit. The Court is an Equal Opportunity Employer and does not discriminate on age, gender, religion, race, color, national origin, ancestry, sexual orientation, or disability.

City principles include: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity, and Embracing Change. All City employees are expected to embrace these principles.

The City of Cleveland offers a range of benefit options depending on employment status. Benefit options typically include medical, dental, vision, prescription coverage and life insurance, with details discussed at the time of hire.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Marketing, Public Relations, and Writing/Editing

Industries

• Government Administration

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