Community Manager Job at FirstService Residential in Collegeville

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Job Overview: As a Community Manager, you will provide leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position oversees the operation and ensures alignment with the mission and vision of the Board and community. It has oversight of all aspects related to the business and operations of the community, creating a single point of contact, enhancing communication, and overseeing staff and operations. The Community Manager manages day-to-day operations, legal compliance, and overall oversight of the association and staff.

Job Location: Hatfield, PA

Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Continual process of seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor and report on the monthly financial position of the association.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.
• Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• Confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
• On-site visibility throughout the common areas and facilities.
• Understanding of all agreements for corporate implementation.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
• Shall at all times ensure due diligence for the protection of client’s funds, property and assets against all reasonably foreseeable contingencies or losses.
• Regular attendance and punctuality.

Qualifications

• Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. State-specific certifications and licenses are preferred or not required by the state.
• A minimum of seven years of successful community management experience or equivalent professional experience, with at least 4 years responsible for a staff with diverse expertise.
• Management experience in a small or medium-sized organization with responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.
• Valid Driver’s License and State Mandated Vehicle Insurance
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, lifting up to 25 lbs, and moving objects; may require climbing stairs.
• Must be able to sit and stand for extended periods and communicate effectively with clients.
• Finger dexterity for typing; able to move around the office and property; may involve lengthy walks on uneven surfaces.
• Capable of working extended hours, including evenings, weekends and holidays as necessary.
• Work environment may vary between indoor and outdoor settings.
• Must be able to interact with all types of individuals and remain focused under pressure; capable of handling multiple assignments with interruptions.

What We Offer

• Full-time exempt benefits including multiple medical plans, dental, vision, and other plans.
• Paid time off, holidays, and a 401k with company-match.
• Occasional travel may be required for training and company functions.
• Compensation: $68,000 - $72,000 annually.

Notes

• Disclaimer: The information is designed to indicate general nature and level of work performed. It is not exhaustive, and management may assign duties at any time.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales