Frederick County Government, Maryland is hiring: Library Associate - Adult Servi

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Position Details

Non-exempt; part-time; 20 hours per week; varied days and hours during FCPL regular operating schedule; pro-rated (or Partial Benefits) benefits with exclusion from health and dental benefits; position subject to system-wide reassignment

Locations

• C Burr Artz Library
• Thurmont Regional Library

Essential Duties And Job Responsibilities

• Under direction, develop and present innovative age-appropriate programs and outreach activities as assigned
• Maintain in-depth knowledge of the library collection and current literature
• Participate in implementation of system-wide programs, events and outreach
• Assist patrons of all ages with reference questions or readers' advisory requests
• Assist patrons in using computerized and manual information sources and/or direct patrons to other appropriate sources
• Perform basic bibliographic searches related to inter-library loan requests and reserves
• Explain FCPL policies and procedures to patrons and train patrons on the use of library resources
• Assist with the maintenance of the branch collection in an assigned area
• Work with the Supervisor to plan and implement marketing and outreach activities communicating the library\'s mission and goals
• Promote the library in the community and establish partnerships with community entities
• Prepare displays and develop programs to promote reading and other library services
• Recommend materials for acquisition and/or withdrawal
• Provide customer service at front desk, including check-in and check-out of materials
• Participate in department, branch and system-wide work teams; attend workshops and trainings
• May perform duties as a Notary Public and as a Passport Acceptance Agent
• Perform other related duties as required

Qualifications And Requirements

Minimum qualifications
• Bachelor\'s degree from a recognized college or university
• Minimum 2 years of customer service work experience, working directly with the public, in retail, education or any other high-traffic customer service setting

Knowledge / Skills / Abilities

• Ability to obtain and maintain Library Associate certification from the MD State Department of Education, plus willingness to attend training sessions as applicable
• Working knowledge of public library practices and procedures
• Knowledge of research techniques and available research materials, as well as general readers\' interest, authors, books and other formats of library materials
• Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials
• Knowledge of age appropriate literature, development stages, and interests
• Working knowledge of social media tools and techniques, and ability to effectively communicate in an online environment to engage customers via social media
• Ability to develop and conduct age appropriate programs, events and activities and perform effectively in front of patrons of all ages
• Ability to access and utilize FCPL\'s computerized systems and the Internet, and to provide related instruction for patrons
• Ability to learn and integrate emerging technologies and STEM-related educational tools in programming
• Ability to create and market high-quality programming in a fast-paced, deadline-oriented environment
• Ability to organize work, problem solve, determine priorities, make decisions and complete duties with minimal supervision
• Ability to prioritize, multi-task and manage time effectively in a busy environment
• Creativity, flexibility, positive attitude and good judgment
• Ability to identify strengths and weaknesses of alternative solutions
• Ability to develop and maintain effective working relationships with patrons, staff and the public
• Ability to build relationships and partnerships with community organizations, businesses, schools and similar entities
• Strong spoken and written English communication skills
• Notary certification (may be required within 90 days of hire)
• Passport Acceptance Agent certification (may be required within 180 days of hire and maintained)

Preference May Be Given For

• 6+ months of recent library experience (not volunteer)
• 1+ year of experience developing and presenting programs to the public
• Experience in direct customer service
• Current FCPL employee

Physical Requirements / Working Conditions

• Constantly reach; frequently walk; occasionally sit, stoop and lift up to 20 pounds
• Frequent indoor work; outreach programs may occur outdoors in varied weather

Examination Process

• Evaluation of training and experience
• One or more interviews

Additional Information

Frederick County Government is committed to an inclusive work environment and provides reasonable accommodations during the application and hiring process. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov.

Notes

All benefits and leave information is described in the County\'s human resources materials. For more information, visit the Frederick County Government job opportunities website.