IT Event Support and Multimedia Specialist Job at Palo Alto Networks in Santa Cl

IT Event Support and Multimedia Specialist

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is looking for an Event Operations Specialist with technical experience supporting live and remote events by utilizing audio/visual solutions in an enterprise environment. The candidate will support highly critical live events using a variety of audio and video technologies such as digital video cameras, video switchers, audio mixers, wireless microphones, speakers, and HDMI connections to video monitors. Candidates will also support remote/hybrid events using Zoom Meeting, Webinar and Events which may integrate with the hardware previously mentioned.

Additionally, this role will involve post-production work, including video editing using Adobe Premiere Pro and similar software, to enhance the quality of our event recordings. Finally, the candidate must have experience in the use of Artificial Intelligence (AI) for video production and/or editing. Candidates must demonstrate skills in AI video tools such as Google Gemini Veo, MidJourney, Moon Valley, etc.

This is a full-time, onsite role located at the Santa Clara CA office. There will be some travel involved for offsite event support.

Your Impact

Collaboration and Communication:

• Work closely with event coordinators, producers, and other team members to ensure seamless event execution and understand technical requirements to ensure all equipment meets event specifications.
• Communicate effectively with clients and stakeholders, providing updates and addressing concerns as they arise.
• Interface with executive management including C-Level execs to manage and run their events.
• Demonstrate professionalism and tact when dealing with customers and partners at all times.

A/V Setup and Operation:

• Set up, operate, and troubleshoot A/V equipment, including microphones, speakers, projectors, cameras, and monitors.
• Provide on-site and remote technical support during events, addressing issues promptly to minimize disruptions.
• Monitor A/V systems throughout events, making real-time adjustments as necessary.

Post-Production:

• Edit and enhance event recordings using Adobe Premiere Pro and similar software, ensuring high-quality final products.
• Incorporate graphics, audio adjustments, and other elements to create polished videos for distribution.
• Experience with leveraging GenAI-powered tools to generate creative video assets and accelerate content creation workflows.
• Demonstrated aptitude for experimenting with GenAI applications to discover and implement techniques for automating repetitive tasks in video production.
• A portfolio of created videos is helpful.

Qualifications

Your Experience

Technical Skills

• Minimum of 3+ years experience in related field (audio/visual services, videoconferencing, event production services or related systems) with a bachelor’s degree in the relevant field.
• In-depth knowledge of A/V technologies including digital video cameras, display/projector devices, remote microphone systems, video switchers, audio mixers & video connectivity.
• Experience with video production equipment, formats & control rooms including video matrix switchers, audio mixing boards, and various digital & analog video solutions.
• Experience with collaboration services e.g., Zoom, Webex, GoToMeeting, etc.
• Working knowledge of AI video production tools such as Gemini Veo, MidJourney, Moon Valley, etc.
• Working knowledge of networking (Ethernet, fiber, TCP/UDP/HTTP/RTP).
• Digital media expertise with strong background on Apple/PC platforms and operating systems.
• Post production experience with Adobe Suite, QuickTime, Camtasia, etc.; Panopto editor a plus.

Soft Skills

• Excellent written communication, organizational and multi-tasking skills.
• Flexible and able to work in a dynamic environment.
• Ability to interface successfully with internal & external clients at multiple levels.
• Ability to travel to remote locations to set up AV equipment.
• Detail oriented; excellent customer service skills; team player; adaptable to changing schedules.
• Must be located in the San Jose bay area.

Additional Information

The Team

The IT Event Operations team has an opportunity like no other industry: high impact work and the chance to change the future of digital security. This team builds materials for partners, sales teams, and our industry. You will be in the midst of changes impacting our industry, helping internal teams, customers, and partners address threats we face daily.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be between $74,000 - $120,000 per year, with potential stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance please contact accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. We will not sponsor applicants for work visas for this position.