Humana
Director, MarTech Capabilities - Marketing Workflow & Operations Capabilities
Humana, Fort Lauderdale, Florida, us, 33336
Overview
Become a part of our caring community and help us put health first. Are you a process-driven leader who thrives on enabling marketing teams to work smarter and faster? As the Director, MarTech Capabilities – Marketing Workflow & Operations Capabilities, you’ll lead the design, optimization, and governance of Humana’s marketing processes—ensuring operational excellence across campaign planning, execution, and measurement. You’ll empower teams with the tools, workflows, and insights they need to deliver high-impact, compliant, and member-centric marketing. This role blends strategic thinking with operational rigor—transforming how marketing gets done at scale. You’ll oversee the roadmap and capability development for systems that support omnichannel communication fulfillment (e.g., print, email, virtual agent, mobile, fax) and centralized tracking of contact history for audit and compliance. This role is ideal for someone who blends strategic thinking with operational rigor—transforming how marketing gets done at scale. As a key leader in Humana’s Marketing Technology and Operations organization, you will drive process innovation and enablement across the full marketing lifecycle. Capability Leadership & Team Management Lead a team of product managers and owners focused on marketing resource management (MRM), messaging execution and audit, and process transformation
Champion the dual-hat model—ensuring team members act as both product managers and embedded practitioners within agile pods
Foster a culture of operational excellence, accountability, and cross-functional collaboration
Drive performance and development across the team, aligning capability growth with enterprise goals
Workflow Strategy, Roadmap Ownership & Platform Enablement Serve as the capability owner for Workfront within Marketing—responsible for roadmap development, configuration, and optimization of workflows that support marketing planning, campaign execution, and compliance approvals
Own the roadmap and capability development for systems that support omnichannel communication fulfillment and auditability across print, email, virtual agent, fax, mobile, and other channels. (EMME/EMCON - internal legacy platforms)
Partner with enterprise platform teams to support broader Workfront implementations, ensuring alignment with marketing needs and regulatory requirements while contributing to governance and best practices
Guide platform architecture decisions and capability development in partnership with IT, Technical Platform Product, and enterprise architecture teams
Drive ongoing platform improvements, including automation, metadata strategy, and user enablement across business units
Lead the migration and sunset of legacy workflow systems, ensuring smooth transitions and minimal disruption to operations
Embedded Support, AI Enablement & Best Practices Manage a team that acts as hands-on experts within marketing pods—directly configuring workflows, updating campaign setups, and troubleshooting platform issues in real time
Establish and promote best practices for intake, prioritization, approvals, SLAs, and campaign metadata to drive transparency, compliance, and throughput
Enable AI/ML-powered capabilities for workflow optimization, predictive routing, and intelligent approvals
Partner with compliance, creative, and operations teams to align workflows with regulatory requirements and production needs
Cross-Functional & Vendor Collaboration Partner cross-functionally with marketing, IT, experience transformation, compliance, and external vendors to ensure cohesive delivery and platform optimization
Collaborate with procurement to evaluate new technologies, guide buy versus build decisions, and ensure vendor performance and SLA adherence
Measurement, Governance & Innovation Monitor platform performance and adoption, identifying optimization opportunities and influencing roadmap decisions based on evolving use cases
Ensure governance and compliance across workflow systems, campaign metadata, and reporting structures
Establish performance dashboards and scorecards to measure operational efficiency, throughput, and campaign readiness
Champion innovation and continuous improvement across tools, processes, and practices—driving change management and adoption across the enterprise
Your leadership will ensure Humana’s marketing engine runs efficiently, compliantly, and with member impact at the center of every initiative. Use your skills to make an impact Required Qualifications: Bachelor’s Degree in Marketing, Information Systems, Business Operations, or related field, or relevant work experience
8+ years of experience in marketing operations, workflow management, or enterprise platform leadership
Proven success leading cross-functional teams and managing marketing resource management platforms (e.g., Workfront, Aprimo or equivalent)
Experience configuring workflow systems and enabling end-to-end campaign and workflow execution
Familiarity with fulfillment and audit platforms or similar enterprise data and messaging systems
Strong understanding of process design, compliance enablement, and metadata governance
Familiarity with agile product development and scaled agile frameworks
Familiarity with AI/ML applications in workflow optimization, predictive approvals, or intelligent routing
Strong strategic thinking, technical acumen, and stakeholder management skills
Preferred Qualifications: Master’s Degree or certification in MarTech, business process management, or digital operations
Experience in a regulated industry (e.g., healthcare, insurance, financial services)
Experience implementing workflow automation, campaign metadata strategies, and integrated planning systems
Background in change management, operational transformation, or enterprise planning
Experience modernizing legacy systems and managing platform transitions
Experience managing vendor relationships, contracts, and technology investments
Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day one
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-22-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Become a part of our caring community and help us put health first. Are you a process-driven leader who thrives on enabling marketing teams to work smarter and faster? As the Director, MarTech Capabilities – Marketing Workflow & Operations Capabilities, you’ll lead the design, optimization, and governance of Humana’s marketing processes—ensuring operational excellence across campaign planning, execution, and measurement. You’ll empower teams with the tools, workflows, and insights they need to deliver high-impact, compliant, and member-centric marketing. This role blends strategic thinking with operational rigor—transforming how marketing gets done at scale. You’ll oversee the roadmap and capability development for systems that support omnichannel communication fulfillment (e.g., print, email, virtual agent, mobile, fax) and centralized tracking of contact history for audit and compliance. This role is ideal for someone who blends strategic thinking with operational rigor—transforming how marketing gets done at scale. As a key leader in Humana’s Marketing Technology and Operations organization, you will drive process innovation and enablement across the full marketing lifecycle. Capability Leadership & Team Management Lead a team of product managers and owners focused on marketing resource management (MRM), messaging execution and audit, and process transformation
Champion the dual-hat model—ensuring team members act as both product managers and embedded practitioners within agile pods
Foster a culture of operational excellence, accountability, and cross-functional collaboration
Drive performance and development across the team, aligning capability growth with enterprise goals
Workflow Strategy, Roadmap Ownership & Platform Enablement Serve as the capability owner for Workfront within Marketing—responsible for roadmap development, configuration, and optimization of workflows that support marketing planning, campaign execution, and compliance approvals
Own the roadmap and capability development for systems that support omnichannel communication fulfillment and auditability across print, email, virtual agent, fax, mobile, and other channels. (EMME/EMCON - internal legacy platforms)
Partner with enterprise platform teams to support broader Workfront implementations, ensuring alignment with marketing needs and regulatory requirements while contributing to governance and best practices
Guide platform architecture decisions and capability development in partnership with IT, Technical Platform Product, and enterprise architecture teams
Drive ongoing platform improvements, including automation, metadata strategy, and user enablement across business units
Lead the migration and sunset of legacy workflow systems, ensuring smooth transitions and minimal disruption to operations
Embedded Support, AI Enablement & Best Practices Manage a team that acts as hands-on experts within marketing pods—directly configuring workflows, updating campaign setups, and troubleshooting platform issues in real time
Establish and promote best practices for intake, prioritization, approvals, SLAs, and campaign metadata to drive transparency, compliance, and throughput
Enable AI/ML-powered capabilities for workflow optimization, predictive routing, and intelligent approvals
Partner with compliance, creative, and operations teams to align workflows with regulatory requirements and production needs
Cross-Functional & Vendor Collaboration Partner cross-functionally with marketing, IT, experience transformation, compliance, and external vendors to ensure cohesive delivery and platform optimization
Collaborate with procurement to evaluate new technologies, guide buy versus build decisions, and ensure vendor performance and SLA adherence
Measurement, Governance & Innovation Monitor platform performance and adoption, identifying optimization opportunities and influencing roadmap decisions based on evolving use cases
Ensure governance and compliance across workflow systems, campaign metadata, and reporting structures
Establish performance dashboards and scorecards to measure operational efficiency, throughput, and campaign readiness
Champion innovation and continuous improvement across tools, processes, and practices—driving change management and adoption across the enterprise
Your leadership will ensure Humana’s marketing engine runs efficiently, compliantly, and with member impact at the center of every initiative. Use your skills to make an impact Required Qualifications: Bachelor’s Degree in Marketing, Information Systems, Business Operations, or related field, or relevant work experience
8+ years of experience in marketing operations, workflow management, or enterprise platform leadership
Proven success leading cross-functional teams and managing marketing resource management platforms (e.g., Workfront, Aprimo or equivalent)
Experience configuring workflow systems and enabling end-to-end campaign and workflow execution
Familiarity with fulfillment and audit platforms or similar enterprise data and messaging systems
Strong understanding of process design, compliance enablement, and metadata governance
Familiarity with agile product development and scaled agile frameworks
Familiarity with AI/ML applications in workflow optimization, predictive approvals, or intelligent routing
Strong strategic thinking, technical acumen, and stakeholder management skills
Preferred Qualifications: Master’s Degree or certification in MarTech, business process management, or digital operations
Experience in a regulated industry (e.g., healthcare, insurance, financial services)
Experience implementing workflow automation, campaign metadata strategies, and integrated planning systems
Background in change management, operational transformation, or enterprise planning
Experience modernizing legacy systems and managing platform transitions
Experience managing vendor relationships, contracts, and technology investments
Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day one
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-22-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
#J-18808-Ljbffr