Wisconsin Staffing
Associate Director, Marketing Operations - Third-Party Clearinghouse
Wisconsin Staffing, Green Bay, Wisconsin, United States, 54311
Associate Director of Marketing Operations Third-Party Clearinghouse
Become a part of our caring community and help us put health first. Join Humana's mission-driven team and help us put health first. As the Associate Director of Marketing Operations Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana's marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence. Strategic Leadership & Governance
Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards. Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection. Partner with Procurement to facilitate contract execution and supplier onboarding. Supplier Relationship Management
Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives. Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence. Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio. Operational Excellence
Manage a team of two associates, including oversight of financial spend tracking and data throughput. Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics. Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization. Cross-Functional Collaboration
Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements. Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders. Triage and evaluate supplier requests from business partners and external vendors. Risk & Compliance
Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements. Support audit preparation and risk mitigation efforts related to third-party engagements. Maintain documentation and controls to support regulatory and internal audit requirements. Use your skills to make an impact
Required Qualifications: Bachelor's Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience. 7+ years of experience in vendor management, clearinghouse operations, or marketing operations. Proven success in managing third-party relationships and operational workflows. Excellent analytical, communication, and stakeholder management skills. Preferred Qualifications: Strong understanding of healthcare regulations and communication compliance standards. Experience with EDI systems, secure file transfer protocols, and communication platforms. Familiarity with CMS and Medicaid communication requirements. Background in audit preparation, risk management, or performance analytics. Experience in process automation or system integration initiatives. Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future, including: Health benefits effective day one. Paid time off, holidays, volunteer time and jury duty pay. Recognition pay. 401(k) retirement savings plan with employer match. Tuition assistance. Scholarships for eligible dependents. Parental and caregiver leave. Employee charity matching program. Network Resource Groups (NRGs). Career development opportunities. Humana Inc. is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
Become a part of our caring community and help us put health first. Join Humana's mission-driven team and help us put health first. As the Associate Director of Marketing Operations Third-Party Clearinghouse, you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency, Print, and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant, efficient, and value-driven supplier engagement that supports Humana's marketing initiatives. You will serve as a key liaison between Marketing and Procurement, ensuring seamless communication, contract execution, and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems, excels in stakeholder engagement, and is passionate about operational excellence. Strategic Leadership & Governance
Lead the Third-Party Clearinghouse function for Marketing, ensuring alignment with enterprise supplier policies and compliance standards. Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection. Partner with Procurement to facilitate contract execution and supplier onboarding. Supplier Relationship Management
Oversee supplier performance, including SLA adherence, issue resolution, and continuous improvement initiatives. Build and maintain strong relationships with Marketing Agency, Print, and BPO suppliers to ensure strategic alignment and service excellence. Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio. Operational Excellence
Manage a team of two associates, including oversight of financial spend tracking and data throughput. Develop and maintain dashboards and reporting tools to monitor vendor throughput, error rates, and delivery metrics. Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization. Cross-Functional Collaboration
Collaborate with IT, Compliance, Legal, and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements. Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders. Triage and evaluate supplier requests from business partners and external vendors. Risk & Compliance
Ensure compliance with healthcare communication standards, including CMS and Medicaid requirements. Support audit preparation and risk mitigation efforts related to third-party engagements. Maintain documentation and controls to support regulatory and internal audit requirements. Use your skills to make an impact
Required Qualifications: Bachelor's Degree in Business Operations, Marketing, Information Systems, or a related field or equivalent work experience. 7+ years of experience in vendor management, clearinghouse operations, or marketing operations. Proven success in managing third-party relationships and operational workflows. Excellent analytical, communication, and stakeholder management skills. Preferred Qualifications: Strong understanding of healthcare regulations and communication compliance standards. Experience with EDI systems, secure file transfer protocols, and communication platforms. Familiarity with CMS and Medicaid communication requirements. Background in audit preparation, risk management, or performance analytics. Experience in process automation or system integration initiatives. Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future, including: Health benefits effective day one. Paid time off, holidays, volunteer time and jury duty pay. Recognition pay. 401(k) retirement savings plan with employer match. Tuition assistance. Scholarships for eligible dependents. Parental and caregiver leave. Employee charity matching program. Network Resource Groups (NRGs). Career development opportunities. Humana Inc. is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.