Process Delivery Lead, Video Safety Operations - Trust & Safety - AMS Job at Tik

Process Delivery Lead, Video Safety Operations - Trust & Safety - AMS Responsibilities Lead the team to manage and optimize the workflow of content platform moderation, addressing various needs of content safety operations, and develop moderation delivery strategies to enhance reliability and efficiency, ensuring outputs align with the company's values and safety requirements. Collaborate with cross-functional teams to manage tasks such as queue creation, migration, and aggregation strategies, coordinating global moderation site resources to ensure smooth implementation of global projects and stable workflow operations. Proactively identify and analyze issues in moderation processes and strategies, complete the full process from planning to execution for delivery process and strategy innovation, enhancing efficiency, effectiveness, and quality, ensuring the fulfillment of both short-term and long-term needs. Track global safety operations development trends, implement new demand delivery methods, optimize moderation processes, design automation strategies, and drive continuous improvement in moderation delivery capabilities. Qualifications Minimum Qualifications: Bachelor’s degree or above, with more than 5 years of experience in delivery management and content safety-related work, with at least 2 years managing managers or mentoring leads across locations. Possess good team communication and collaboration skills, excellent project management and partner management abilities. Capable of driving projects involving multiple businesses and roles for smooth progress and implementation. Strong self-motivation, willingness to accept challenges, attention to detail, and pursuit of excellence. Preferred Qualifications: Mandarin language skills are preferred to facilitate collaboration with colleagues and partners based in Mandarin-speaking regions. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our product helps people authentically express themselves, discover, and connect. Our diverse teams are dedicated to making this possible. We aim to foster curiosity, humility, and impact, embracing challenges as opportunities to learn and innovate as one team. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills and perspectives. We strive to celebrate diverse voices and create an environment that reflects the communities we reach. Trust & Safety TikTok acknowledges that maintaining platform safety can be demanding. We are committed to the wellbeing of our employees and provide comprehensive programs to support physical and mental wellbeing throughout each employee’s journey with us. TikTok Accommodation TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance, please reach out to us at the accommodation contact provided in the posting. #J-18808-Ljbffr