Event Technician, Audio-Visual (Part Time) - Hyatt Regency Cincinnati Job at Enc

Position

Event Technician, Audio-Visual (Part Time) - Hyatt Regency Cincinnati

Overview

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Exceeds the expectations and needs of internal and external customers; maintains positive client relationships through effective communication.
• Meets with guests on site to ensure their needs are met and that equipment setup is functioning properly; monitors events and checks in on customers throughout the day.
• Understands and fosters hotel/client relationships.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses equipment sheets to determine scheduled equipment; interacts with other staff and outside vendors; may assist with up-selling and finalizing invoices.
• Completes order entries as needed in Navigator.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; external applicants must meet required training and certifications within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.
• Visit https://tinyurl.com/yaznwvk7 and https://jobs.encoreglobal.com/en/career-paths for training/career-path information (for reference).

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical & Working Conditions

Physical Requirements Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made. Includes lifting, carrying, and repetitive motions; see below for specifics.

• Standing, walking, sitting, stooping, crawling, kneeling, bending, reaching; occasional climbing; grasping
• Lifting 0-50 lbs; handling up to 50 lbs continuously

Work Environment Hotel/convention center environment with varying noise levels; potential exposure to outdoor temperatures, dust, heights via lifts and ladders; irregular hours and on-call status including days, evenings, weekends, and holidays.

Hourly Pay Range: $15.09 - $18.49. Compensation is based on qualifications, location, experience, and skills; some roles may be eligible for overtime, bonuses, or incentives. Encore is committed to benefits and inclusivity.

Employment Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services

Notes: The above information is not exhaustive and Encore reserves the right to revise responsibilities as needed. This posting reflects current information available at the time of publication.