Communication Representative Job at Banner Health in Phoenix

Overview

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Primary City/State: Phoenix, Arizona

Department Name: Call Ctr-CAS-Corp

Work Shift: Day

Job Category: Marketing and Communications

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Note: This section preserves the original language as provided; the emphasized notes are kept for context.

Responsibilities

• Coordinate and process all codes, emergencies and responses for several facilities. Provide quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests.
• Notify appropriate hospital/facility personnel and coordinate communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
• Understand and utilize emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures; assist in setting up emergency communications at each facility as needed. Page codes, notify emergency personnel, process calls and related functions via phone and hand held microphones using downtime procedures and on-call schedules.
• Process a high volume of incoming, outgoing and interdepartmental calls, providing information to callers and responding to requests in a professional, confidential and courteous manner; follow facility guidelines.
• Use the CTI workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community; locate database information quickly and process calls accurately using available resources.
• Function as an answering service for on-call groups/physicians; document required information from patients, staff and physicians; relay accurate, time-critical information prior to connecting callers.
• Proactively identify opportunities to improve processes and enhance database information; present findings and recommendations to management.
• Work closely with all departments, staff and customers to ensure efficient operations; customers include patients, employees, volunteers, departments, physicians and external vendors.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge; reading, writing and math skills.
• Good oral and written communication and listening skills to interact pleasantly and calmly with callers.
• Basic computer skills, including familiarity with keyboards; ability to multi-task in a fast-paced environment with interruptions.
• Ability to learn and apply department procedures to react quickly to emergencies and process calls within defined standards; work cohesively in a team environment.

Preferred Qualifications

• Previous telephone/customer service experience highly desirable.

EEO Statement

EEO/Disabled/Veterans. Our organization supports a drug-free work environment.

Privacy Policy

Privacy Policy

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Hospitals and Health Care

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