Bixal is hiring: UX/UI Designer-with English and Spanish proficiency in Washingt

UX/UI Designer with English and Spanish proficiency

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About The Role

Bixal is looking for a creative and detail-oriented UX Designer to shape a large-scale digital appointment scheduling platform for the federal government. This effort replaces outdated systems with a unified, secure, and accessible solution that improves efficiency for the public and government staff—supporting services like document processing, consular support, and emergency scheduling. You will bring expertise in UX design, multilingual content design, UX writing, and accessibility to create intuitive, inclusive, and user-centered solutions. You’ll work closely with product managers, researchers, engineers, and other partners to translate insights into seamless user experiences.

This is a full-time position contingent on contract award by our client, with a defined performance period of one year and two one-year option periods. Compensation decisions are thoughtful and based on experience, skills, and internal equity.

Responsibilities

• Apply human-centered design and UX best practices to design high-profile, public-facing government applications.
• Create user personas, journeys, wireframes, prototypes, and refine UIs to communicate design concepts effectively.
• Develop clear, concise content in English and Spanish to enhance usability.
• Ensure compatibility with assistive technologies (e.g., screen readers) through comprehensive testing.
• Collaborate with designers, researchers, engineers, and product managers to align solutions with project requirements and timelines.
• Use analytics tools (e.g., Google Analytics, Crazy Egg) to analyze user behavior and iteratively improve usability.
• Conduct accessibility testing to ensure compliance with Section 508 and WCAG 2.2 standards.
• Lead usability testing and gather feedback to continually improve the user experience.
• Support the development of design processes, workflows, and standards that improve design operations.
• Stay current with design trends, tools, and techniques, and share knowledge to promote innovation and improvement.
• Perform other relevant duties as assigned, trained, and qualified to carry out.

Qualifications

• Bachelor's degree in a related field, plus at least four (4) years of relevant experience.
• Demonstrated experience in UX design, preferably in a federal consulting or government environment.
• Strong portfolio demonstrating UX design skills (research, wireframing, prototyping, visual design).
• Proficiency with design tools such as Sketch, Figma, or Adobe XD/CC.
• Experience with GitLab, VSCode, Jira, and Confluence, enabling integration of design with Agile workflows.
• Experience with accessibility testing tools (e.g., Axe, WAVE) and screen readers.
• Understanding of human-centered design principles and methodologies.
• Strong communication and collaboration skills; ability to work effectively in a team.
• Working proficiency in English and Spanish (reading and writing).
• Familiarity with accessibility and Section 508 compliance guidelines.
• Ability to pass and maintain a Public Trust security clearance.

Nice To Have

• Experience with the Department of State or government digital transformation projects.
• Knowledge of digital appointment scheduling or public service technology.

Support for Our Team

• Flexible hours
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company-provided short-term disability and life insurance
• Commuter benefits
• PTO and 11 paid holidays

About Bixal

Bixal is a consulting company headquartered in Fairfax, VA, working with governments and organizations to deliver better services and experiences. We value People-First, Collaboration and Transparency, Growth Mindset, and Creating Lasting Impact. We are committed to equal employment opportunities and comply with all applicable laws.

EEO Statement

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.

Visit Washington, DC area roles: Washington, DC and Maryland postings may be listed; compensation ranges shown are indicative and vary by location and experience.