Box
Senior Manager, Educational Content & Programs
Box, Redwood City, California, United States, 94061
Senior Manager, Educational Content & Programs
Redwood City, CA Overview
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. We are an AI‑first company focused on turning Box’s expertise into best‑in‑class, role‑ and industry‑based education programs. If you thrive at the intersection of instructional design, technical storytelling, and modern AI, we want you on our team. Why Box Needs You
Businesses across every industry are racing to understand how AI and secure content management can transform the way they work. Box serves developers, product owners, IT leaders, line‑of‑business teams, and partners who need practical, unbiased guidance on how to do AI in the enterprise. What You’ll Do
Educational Content Creation (All Audiences)
Plan, write, and edit tutorials, videos, webinars, and explainers that solve real‑world problems—from "Marketing Analytics with AI" to "Secure RAG Workflows for Healthcare". Translate complex concepts (embeddings, vector search, governance, compliance) into clear, step‑by‑step guidance tailored to job functions and verticals. Partner with SMEs across Engineering, Product, and Industry GTM teams to ensure accuracy and fresh perspectives. Collaborate with Brand, Design, and Video to produce on‑brand visuals and motion assets. Work with ProductMarketing and Campaigns to weave educational assets into go‑to‑market motions, nurture streams, and customer onboarding journeys. Launch a learning destination within Box featuring modular, role‑ and industry‑based learning pathways. Select, implement, and administer an LMS (or custom solution) to host interactive courses, quizzes, labs, and certifications. Operate a quarterly curriculum roadmap synchronized with product releases, partner launches, and customer pain points. Define and track success metrics: course completions, enrollments, repeat learners, certification pass‑rates, NPS, and downstream product activation. Build a repeatable content pipeline—brief templates, SME‑interview playbooks, style guides, and a repository for reusable assets. Recruit and manage freelancers, instructors, and partner contributors to expand coverage while maintaining quality and voice. Establish governance for localization, accessibility, and content lifecycle (audit/retire/update).
Who You Are
We are an AI‑first company. You approach your work with a growth mindset and look for ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Teacher mindset
– You gauge success by learner “aha!” moments. Technically fluent
– Comfortable reading code and white‑papers; can converse with developers and CIOs alike. AI curious
– Working knowledge of LLMs, embeddings, prompt design, and vector databases; eager to keep pace with the field. System builder
– Proven track record launching courses, doc portals, academies, or paid learning communities—or capable of proving you can. Cross‑functional communicator
– You translate between PMs, engineers, marketers, and customers with ease. Hands‑on leader
– Ready to create assets yourself while scaling a team or vendor roster. Qualifications
Must‑Have: 6–10 years in education marketing, technical writing, developer or community enablement, or instructional design (8–12 years for Sr. Manager) Portfolio of multi‑format learning assets (courses, tutorials, videos) that drove measurable adoption/engagement Exceptional written and verbal communication—able to simplify technical jargon for any audience Nice‑to‑Have: Experience with LMS platforms (Thinkific, Moodle, TalentLMS, custom) Experience with analytics dashboards (e.g., Tableau, Looker, Power BI) Success in 12 Months: Launch a learning destination within Box with three complete learning paths (role‑based, industry‑based, and Box‑product‑based) Publish 6–8 flagship AI + Box tutorials per quarter, each earning ≥1,500 unique organic views and a combined 90% “helpful” rating Integrate educational CTAs into top‑funnel Box.com journeys, improving product trial activation by 20% Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. Box provides reasonable accommodations for applicants with disabilities. If you require accommodation during the application or interview process, please let us know.
#J-18808-Ljbffr
Redwood City, CA Overview
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. We are an AI‑first company focused on turning Box’s expertise into best‑in‑class, role‑ and industry‑based education programs. If you thrive at the intersection of instructional design, technical storytelling, and modern AI, we want you on our team. Why Box Needs You
Businesses across every industry are racing to understand how AI and secure content management can transform the way they work. Box serves developers, product owners, IT leaders, line‑of‑business teams, and partners who need practical, unbiased guidance on how to do AI in the enterprise. What You’ll Do
Educational Content Creation (All Audiences)
Plan, write, and edit tutorials, videos, webinars, and explainers that solve real‑world problems—from "Marketing Analytics with AI" to "Secure RAG Workflows for Healthcare". Translate complex concepts (embeddings, vector search, governance, compliance) into clear, step‑by‑step guidance tailored to job functions and verticals. Partner with SMEs across Engineering, Product, and Industry GTM teams to ensure accuracy and fresh perspectives. Collaborate with Brand, Design, and Video to produce on‑brand visuals and motion assets. Work with ProductMarketing and Campaigns to weave educational assets into go‑to‑market motions, nurture streams, and customer onboarding journeys. Launch a learning destination within Box featuring modular, role‑ and industry‑based learning pathways. Select, implement, and administer an LMS (or custom solution) to host interactive courses, quizzes, labs, and certifications. Operate a quarterly curriculum roadmap synchronized with product releases, partner launches, and customer pain points. Define and track success metrics: course completions, enrollments, repeat learners, certification pass‑rates, NPS, and downstream product activation. Build a repeatable content pipeline—brief templates, SME‑interview playbooks, style guides, and a repository for reusable assets. Recruit and manage freelancers, instructors, and partner contributors to expand coverage while maintaining quality and voice. Establish governance for localization, accessibility, and content lifecycle (audit/retire/update).
Who You Are
We are an AI‑first company. You approach your work with a growth mindset and look for ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Teacher mindset
– You gauge success by learner “aha!” moments. Technically fluent
– Comfortable reading code and white‑papers; can converse with developers and CIOs alike. AI curious
– Working knowledge of LLMs, embeddings, prompt design, and vector databases; eager to keep pace with the field. System builder
– Proven track record launching courses, doc portals, academies, or paid learning communities—or capable of proving you can. Cross‑functional communicator
– You translate between PMs, engineers, marketers, and customers with ease. Hands‑on leader
– Ready to create assets yourself while scaling a team or vendor roster. Qualifications
Must‑Have: 6–10 years in education marketing, technical writing, developer or community enablement, or instructional design (8–12 years for Sr. Manager) Portfolio of multi‑format learning assets (courses, tutorials, videos) that drove measurable adoption/engagement Exceptional written and verbal communication—able to simplify technical jargon for any audience Nice‑to‑Have: Experience with LMS platforms (Thinkific, Moodle, TalentLMS, custom) Experience with analytics dashboards (e.g., Tableau, Looker, Power BI) Success in 12 Months: Launch a learning destination within Box with three complete learning paths (role‑based, industry‑based, and Box‑product‑based) Publish 6–8 flagship AI + Box tutorials per quarter, each earning ≥1,500 unique organic views and a combined 90% “helpful” rating Integrate educational CTAs into top‑funnel Box.com journeys, improving product trial activation by 20% Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. Box provides reasonable accommodations for applicants with disabilities. If you require accommodation during the application or interview process, please let us know.
#J-18808-Ljbffr