Chapel On The Hill is hiring: FALL PROGRAM SUPPORT LIBRARY EXPERIENCE ASSISTANT

Overview

Summary
The Part-Time Seasonal Library Experience Assistant provides an outstanding library experience for our diverse community. This position will be shared between Library Experiences (Adult Services) and Youth & Family Experiences. Candidates hired will be scheduled between 12-18 hours per week, including regular weekend shifts. Interviews for this position will be held (virtually) the week of October 13, 2025.

Who We're Looking For

• You are friendly, engaging, and optimistic; working with the public is one of your favorite things.
• You love books and are comfortable recommending all kinds of books to all kinds of people.
• You are a team player who thinks quickly on your feet.
• You are comfortable using, troubleshooting, and assisting in the use of computing devices, including desktop, mobile, and emerging technologies.

This is a temporary appointment from Oct 27, 2025 – May 30, 206. The Town may choose to extend the term of employment beyond May 30, 2026.

Essential Functions

• Provide outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable environment.
• Help people access and discover physical and digital library resources. This includes curating reading lists, creating displays, and assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, displaying, and repairing materials.
• Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records.
• Assist with library programs or Town initiatives. May include public programs, seasonal campaigns, and strategic initiatives.
• Performs other tasks as required.

Supervision

May occasionally direct or monitor the work of volunteers or interns.

Education

Bachelor’s Degree or equivalent

Physical Demands

This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.

Experience

Minimum 1 year of experience in a customer service environment. Library or bookstore experience preferred.

Work Environment

This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.

Minimum Qualifications

An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

Knowledge Of

• Town and Library policies and procedures.
• General office computing systems and technologies.

Ability To

• Positively interact with a diverse clientele.
• Interpret and communicate library policies and procedures.
• Accomplish detail-oriented tasks. Solve problems and make sound decisions.
• Model Town RESPECT values.

Certification & Other Requirements

None

Benefits

The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.

Health and Dental Insurance
Health and dental insurance are effective the first day of employment. The town will provide full-time employees group medical and dental insurance including family coverage. Employees and the town will share equally in the additional cost of the medical plan for dependent coverage if employees desire to purchase such coverage for family members. Employees are responsible for the full cost of dependent dental insurance.

Retirement Health Savings Plan
Employees hired after June 30, 2010, in a regular full-time or regular part- time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.

Paid Time Off
Vacation/Annual Leave: Employees in regular full or part time positions earn between 12 and 26 days per year depending upon length of Town service.
Sick Leave: Employees in full or part time regular positions earn 12 days per year.
Paid Parental Leave: Eligible employees receive 6 weeks of Paid Parental Leave after birth or placement of a child in the home for adoption or foster care. This leave does not come from Employee's leave bank.
Paid Holidays: There are 12 official Town holidays. Employees in full or part time regular positions are eligible for paid holiday time.
Personal Leave: All employees in full or part time regular positions are granted 3 days of personal leave per year. This leave is non-cumulative

Local Government Retirement System
All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.

Supplemental Retirement Plans
NC 401(k) - The Town makes a contribution of 5% to the 401(k) for all regular full and part time employees. There is no employee match required. Employees have the option of making contributions on a pre or post tax basis. The plan is administered by Empower.
457 Deferred Compensation Plan - Town of Chapel Hill employees have the option of making contributions to a 457. The Town does not make contributions to this plan. The plan is administered by MissionSquare.

Disability Insurance
Town Provided: The Town provides both short term and long term disability insurance to all regular full or part time employees. The plan will pay up to 50% of the employee's base income up to $462 per week for non-job related injuries.
Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance. This plan will pay employees a maximum of 25% of their base weekly earnings up to $400.

Life Insurance
The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.

Direct Deposit
All employees hired after July 1, 2007 are required to have direct deposit.

Other Benefits
Credit Union: Employees of the Town of Chapel Hill are eligible to open accounts at Civic Federal Credit Union.
Parking is provided free of charge at or near worksites
Annual longevity payment beginning with the 5th year of full or part time regular employment
Tuition assistance is available upon completion of the initial probationary period
Town has a Housing Assistance Program that assists employees secure housing in Town see the following https://www.chapelhillaffordablehousing.org/employee-housing

Application Questions

• 01 Would you like to be considered for a position in Library Experiences (adult services), Youth & Family Experiences, or both? LE/YFE/both
• 02 Please share with us an example of a time when you provided superior customer service. Please be specific.
• 03 From the position description, what about the position interests you and how has your experience helped prepare you to succeed in this role?
• 04 Are you available to work Saturdays 10am – 6pm? Yes/No
• 05 Are you available to work Mondays? Yes/No
• 06 Are you available to work Thursday evenings? Yes/No
• 07 Are you available to be interviewed on the week of Oct 13, 2025? Yes/No
• 08 Can you commit to working 20-25 hours/week for training the weeks of Nov 10 and Nov 17? Yes/No
• 09 Do you have any trips planned for November or December? If so, when?
• 10 The hourly rate of pay for this position is $18.68 If offered the position, will you accept this hourly rate? Yes/No