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SupportFinity™

Sr. UX Designer - Acton, Mass. or San Diego, CA (Hybrid)

SupportFinity™, Boston, Massachusetts, us, 02298

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Overview

Insulet Corporation | Senior UX Designer for Omnipod product. We’re looking for an experienced and strategic Senior UX Designer to lead high-impact design solutions for the Omnipod product, including user onboarding experiences, daily use, maintenance, and more—everything that helps customers succeed. You will take ownership of complex projects, influence the product design strategy, champion the design process, and collaborate with user researchers, product managers, and development engineers to enhance and improve the Omnipod user app interface experience. This role is part of a collaborative design team within a larger, company-wide UX organization. If you’re a creative thinker who can navigate ambiguity, challenge assumptions, and translate vision into compelling digital product experience solutions, we’d love to hear from you.

Responsibilities

Lead end-to-end UX design for mobile applications that support Omnipod users to enhance and evolve a cohesive, accessible, and empowering product experience.

Take ownership of large-scale app design initiatives from discovery through delivery, working closely with product managers, engineers, marketers, and product stakeholders to define and execute app design solutions.

Influence product direction by advocating for customer needs, challenging assumptions, and ensuring design solutions balance user experience, business goals, and technical feasibility.

Create wireframes, lo- and hi-fi prototypes, flows, and design specifications using tools like Figma, Miro, Confluence, Jira; communicate design decisions through storytelling.

Collaborate with user research and human factors teams to incorporate customer insights and ensure solutions are safe, effective, and aligned with FDA guidance where applicable.

Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive.

Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality.

Partner with technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs and data flows, and contributing to branding and UX alignment across systems.

Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.

Evolve and improve existing products, unify fragmented experiences, and create seamless journeys across the product ecosystem.

Gather and synthesize insights from internal users, healthcare providers, and people living with diabetes to inform design decisions.

Contribute to the evolution of Insulet’s design system and experience standards as the brand and platform mature.

Mentor and support other designers through informal coaching, design critiques, and knowledge-building.

Support ongoing improvement of team processes, tools, and collaboration practices to strengthen UX culture.

Qualifications

Bachelor’s or Master’s degree in a relevant field (e.g., Graphic Design, Industrial Design, Interaction Design, Psychology, Computer Science, HCI) preferred.

5-8 years of experience in UX and product design, with a strong focus on delivering customer-centric native apps in healthcare or other regulated environments.

Expert-level proficiency in modern UX and design tools with demonstrated ability to deliver high-quality interaction design, visual design, and specifications.

Strong working knowledge of usability principles, design heuristics, accessibility standards, and responsive design techniques.

Experience designing for mobile and responsive platforms; strong portfolio required, showcasing design thinking, storytelling, and execution.

Experience working in agile product development environments and using agile collaboration tools; cross-functional collaboration with product managers, engineers, marketers, and researchers.

Experience leading and collaborating on user research methods and integrating research insights into design decisions.

Comfortable in distributed environments with teams across the U.S. and Mexico; deep expertise in human-centered design principles and lifecycle.

Advanced prototyping skills (e.g., high-fidelity interactive prototypes); experience with diabetes or healthcare design is a plus.

Requirements

Physical Requirements: Ongoing US travel as needed (at least once per quarter).

Additional Information

This position offers hybrid working arrangements (on-site at an Insulet office at least 3x/week; may work remotely other days).

Base salary range for this full-time position: $115,950.00 - $173,925.00. Salary ranges are determined by role, level, and location. The advertised range reflects the minimum and maximum target for new hire salaries in the primary US location. Individual pay is based on location and other factors, including skills, experience, and education. Your Talent Acquisition Specialist can share more about the specific salary range for your location during hiring.

Salary figures shown are base salary only and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod platform. For more information, visit insulet.com and omnipod.com.

EEO statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the company

Insulet Corporation

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