Assistant Community Manager Job at Fairstead ESC LLC in Glen Allen

Overview

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead’s commitment to communities is realized through an in-house platform that leverages acquisitions, development, design and construction, asset management, and property management. Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.”

Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

Position: We have an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team. The Assistant Property Manager supports the planning, implementation, and daily operations of the property. They assist in onsite activities and the overall performance of the property, performing administrative, financial, and resident relations duties.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, MOR, Investor Site Reviews, LIHTC Reviews, and performs annual and interim recertification reviews.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, and taking appropriate action to resolve service issues.
• Ensures the property’s maintenance team members respond to and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints.
• Alerts staff of move-ins, move-outs, and emergencies.
• Provide excellent customer service and maintain a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works with the legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; typically within a few hours but never more than 24 hours.
• Perform or assist with any operations as required to maintain workflow and meet schedules.
• Perform other duties as needed.

Benefits

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

Qualifications

To perform the job successfully, the following skills and/or experience are required to qualify for the position.

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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