Seasonal Ambassador - Fashion Show Mall Job at Lush Fresh Handmade Cosmetics in

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

Responsibilities:

• Sales and Customer Experience: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers\' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store parties and other initiatives to drive traffic. Inspire others to join us in making a positive impact on the world.
• Product Passion: Continuously expand product knowledge with ongoing learning and in-depth understanding of Lush products, ingredients, and benefits to confidently make informed recommendations.

Team Involvement:

• Development: Use Lush resources to develop effective sales techniques and product knowledge, support the growth of your team, and increase sales. Take ownership of your development, seek feedback, and pursue opportunities to improve and elevate your skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and recognizing each employee's unique contributions.

Operational Excellence:

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks as needed, and stay informed with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Follow Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience.
• Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Compensation:

Fashion Show Pay: $14.50 USD per hour

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