Diverse Lynx is hiring: Video Conference Engineer in Austin

Overview

Video Conference Engineer

Must Have Technical/Functional Skills

• 5+ years of experience in AV/VC engineering, SaaS application deployment, or enterprise collaboration technology delivery.
• Expertise with Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS environments.
• Strong hands-on experience with APIs, scripting (Python, PowerShell, etc.), and automation frameworks.
• Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.
• Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.
• Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.
• Strong communication, documentation, and cross-functional collaboration skills.

Roles & Responsibilities

• The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV/VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.

Engineering & Delivery

• Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.
• Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.
• Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS-based platforms.
• Develop automation and API-driven workflows to streamline system management and reduce manual effort.
• Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.

AV Solution Design & Integration

• Define system topology, hardware/software requirements, and create standard room designs for multiple room types.
• Ensure interoperability across AV hardware, control systems, and SaaS platforms.
• Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, LogiSync) for proactive health management.
• Produce detailed engineering and support documentation for deployments and new technologies.

Quality & Performance Optimization

• Analyze Teams quality dashboards and system telemetry to ensure optimal performance.
• Investigate and resolve chronic issues or ailure rooms,er including escalation support for complex incidents.
• Lead root cause analysis (RCA) after outages and drive corrective actions.
• Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences.

Security & Compliance

• Integrate enterprise security requirements into AV/VC solutions.
• Manage access controls, conditional access policies, RBAC, and compliance settings.
• Collaborate with InfoSec on security reviews, audits, and risk assessments, ensuring remediation of findings.
• Oversee firmware/ security patch lifecycles for AV hardware and platforms.

Vendor & Stakeholder Collaboration

• Act as primary liaison with external vendors, integrators, and service providers.
• Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.
• Manage vendor contracts, onboarding, and compliance reviews.
• Provide documentation and training to internal support teams.

Innovation & Continuous Improvement

• Research, test, and pilot emerging collaboration and AV technologies.
• Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.
• Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.
• Continuously refine room standards, processes, and system integrations.

Nice to Have

• Experience with digital signage and wayfinding technologies (Appspace, BrightSign).
• Vendor management and contract oversight experience.
• Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).
• Exposure to AI/ML tools for IT support automation.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.