Government Jobs
Communications Dispatch Manager
Government Jobs, Santa Barbara, California, United States, 93101
Communications Dispatch Manager
Are you ready to take your leadership to the next level? We are seeking an experienced and forward-thinking professional to serve as the Communications Dispatch Manager for our growing Regional Fire Communications Center (RFCC). This is a dynamic opportunity to shape the continued development of a relatively new regional fire-rescue-EMS communications program. In this pivotal role, you will lead a team of supervisors and dispatchers, drive innovation, and help cultivate a culture rooted in excellence, inclusion, collaboration, and strategic planning. If you're passionate about public safety and thrive in a fast-paced environment, we invite you to join us in strengthening emergency response for our community. We are accepting applications to fill one (1) full-time Communications Dispatch Manager vacancy in Santa Barbara, California for the Santa Barbara County Fire Department (County Fire Protection District). This position is "At-Will" and exempt from Civil Service protections. About the RFCC: The Regional Fire Communication Center (RFCC) is a secondary PSAP serving the Santa Barbara County region dispatching fire-rescue resources for all cities (4) and fire protection districts (3) and for the Santa Barbara County contract ambulance provider and is a 24-hour / 365-day operation. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department. The partners provide input to the RFCC business plan through its Joint Executive Committee (JEC) and to daily operations through the Joint Operations Committee (JOC). The RFCC is the dispatch center for the Santa Barbara County Operational area of the California OES Fire & Rescue Mutual Aid System. It is also responsible for ordering, dispatching, and tracking resources including engines, crews, dozers, aircraft, and overhead personnel as required through the Santa Barbara County Fire Department's contract with CalFire. The RFCC interacts frequently with other agencies including CalFire, California OES, California State Parks, National Park Service, U.S. Coast Guard, U.S. Air Force, and U.S. Forest Service. The position is responsible for the management of the Santa Barbara County Fire Department's Regional Fire Communications Center (RFCC). Under the general direction of the Division Chief over Support Services, the Communications Dispatch Manager is responsible for the planning, organizing and management of the RFCC. As a member of the Fire Department's management team, the selected candidate will be responsible for providing vision and guidance to a relatively new regional fire-rescue-EMS dispatch center. Ideal candidate possesses: Experience as a supervisor or manager in a multi-disciplinary public safety dispatch center. Strong interpersonal and communication skills to facilitate effective work teams and groups with internal and external partners. Strategic thinking and problem solving to implement solution focused approaches and implementation of new technologies. Excellent written, oral, and interpersonal skills. Experience and knowledge of emergency Sheriff, Fire, and EMS dispatch systems, a Public Safety Dispatch Center environment, and emergency telecommunication systems. Examples of duties: Serves as a member of the County's management team by planning, organizing, coordinating, and directing the activities of the Center and assigned area of responsibility. Supervises and evaluates the work of five (5) Communications Dispatch Supervisors and ensures high-quality customer service is delivered by subordinate staff. Leads teams, units, sections, and/or significant departmental projects; sets team/project goals and measurements; takes full leadership responsibility for assigned teams and projects; obtains and deploys resources necessary to manage team/project; and assumes full accountability for team/project outcomes. Directly or through subordinate supervisors, organizes and plans the work of a County Dispatch Center; is responsible for conducting performance evaluations, employee development, hiring, discipline, and termination procedures. Develops and administers budgetary and procurement processes; manages contracts; researches and analyzes financial information; makes resource allocation recommendations; develops on-going fiscal plans and implements resource allocation decisions. Meets with representatives of user agencies and affiliates to ensure that Center operations reflect their policies and standards and respond to their needs. Responds to citizens' concerns about public safety and emergency communications. Acts as liaison between user agencies, affiliated agencies, and other local, state and federal agencies in matters related to emergency communications and public safety dispatching. Ensures, directly or through subordinate supervisors, security of access to restricted telecommunications terminals. Maintains knowledge of ongoing technical and legal developments and meets with representatives of local, state, and federal governments to guarantee the Center's ability to meet current and future needs and ensure compliance with applicable laws concerning emergency communications, telecommunications, training, and other areas relating to public safety dispatch. Meets with technical system vendors to upgrade or replace equipment as needed. Troubleshoots and resolves program or work unit issues and keeps higher-level management informed of issues/resolution. Oversees the preparation of (and/or prepares) contracts, reports, records, plans, and other documents involved in managing the area of assignment; oversees (and participates in) the research and analysis of policy and related information; and/or makes recommendations to higher-level management staff. Coordinates work with the general public, County staff, external agencies, etc.; may represent the County on various professional committees; and may prepare and make presentations to the public, elected officials, boards, and/or other stakeholders. Performs other related duties as required. Minimum qualifications: Equivalent of a bachelor's degree from an accredited four-year college or university in business or public administration, communications, or related field, AND five (5) years of dispatching experience in an emergency communications center, including two (2) years supervising Emergency Telecommunicators in a Public Safety Dispatch Center with both 9-1-1 phone lines and radio traffic from first responders. Additional requirements: Incumbents must be able to travel independently throughout the County of Santa Barbara. Light travel will be necessary to represent the Dispatch Center by attending conferences/trade show events and meetings with vendors and affiliated agencies. Must be able to adjust work hours as necessary and be available for call-out in event of emergencies. Completion of a background investigation to the satisfaction of the County may be required for some assignments. Application and selection process: Review applications and supplemental questionnaire to determine those applicants who meet the employment standards. Candidates who are successful in the selection process will have their names placed on the employment list. Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. Fire background investigation process includes an interview and in-depth background investigation of police records, personal and virtual character check, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver. Reasonable accommodations: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of accommodation needed from a professional source, such as a Medical Provider or a learning institution. Disaster Service Worker: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities that may be assigned to them by their superiors or by law. The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization. Application and supplemental questionnaire deadline: Open until filled. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com. Erin Kuhn, Talent Acquisition Analyst II, erkuhn@countyofsb.org
Are you ready to take your leadership to the next level? We are seeking an experienced and forward-thinking professional to serve as the Communications Dispatch Manager for our growing Regional Fire Communications Center (RFCC). This is a dynamic opportunity to shape the continued development of a relatively new regional fire-rescue-EMS communications program. In this pivotal role, you will lead a team of supervisors and dispatchers, drive innovation, and help cultivate a culture rooted in excellence, inclusion, collaboration, and strategic planning. If you're passionate about public safety and thrive in a fast-paced environment, we invite you to join us in strengthening emergency response for our community. We are accepting applications to fill one (1) full-time Communications Dispatch Manager vacancy in Santa Barbara, California for the Santa Barbara County Fire Department (County Fire Protection District). This position is "At-Will" and exempt from Civil Service protections. About the RFCC: The Regional Fire Communication Center (RFCC) is a secondary PSAP serving the Santa Barbara County region dispatching fire-rescue resources for all cities (4) and fire protection districts (3) and for the Santa Barbara County contract ambulance provider and is a 24-hour / 365-day operation. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department. The partners provide input to the RFCC business plan through its Joint Executive Committee (JEC) and to daily operations through the Joint Operations Committee (JOC). The RFCC is the dispatch center for the Santa Barbara County Operational area of the California OES Fire & Rescue Mutual Aid System. It is also responsible for ordering, dispatching, and tracking resources including engines, crews, dozers, aircraft, and overhead personnel as required through the Santa Barbara County Fire Department's contract with CalFire. The RFCC interacts frequently with other agencies including CalFire, California OES, California State Parks, National Park Service, U.S. Coast Guard, U.S. Air Force, and U.S. Forest Service. The position is responsible for the management of the Santa Barbara County Fire Department's Regional Fire Communications Center (RFCC). Under the general direction of the Division Chief over Support Services, the Communications Dispatch Manager is responsible for the planning, organizing and management of the RFCC. As a member of the Fire Department's management team, the selected candidate will be responsible for providing vision and guidance to a relatively new regional fire-rescue-EMS dispatch center. Ideal candidate possesses: Experience as a supervisor or manager in a multi-disciplinary public safety dispatch center. Strong interpersonal and communication skills to facilitate effective work teams and groups with internal and external partners. Strategic thinking and problem solving to implement solution focused approaches and implementation of new technologies. Excellent written, oral, and interpersonal skills. Experience and knowledge of emergency Sheriff, Fire, and EMS dispatch systems, a Public Safety Dispatch Center environment, and emergency telecommunication systems. Examples of duties: Serves as a member of the County's management team by planning, organizing, coordinating, and directing the activities of the Center and assigned area of responsibility. Supervises and evaluates the work of five (5) Communications Dispatch Supervisors and ensures high-quality customer service is delivered by subordinate staff. Leads teams, units, sections, and/or significant departmental projects; sets team/project goals and measurements; takes full leadership responsibility for assigned teams and projects; obtains and deploys resources necessary to manage team/project; and assumes full accountability for team/project outcomes. Directly or through subordinate supervisors, organizes and plans the work of a County Dispatch Center; is responsible for conducting performance evaluations, employee development, hiring, discipline, and termination procedures. Develops and administers budgetary and procurement processes; manages contracts; researches and analyzes financial information; makes resource allocation recommendations; develops on-going fiscal plans and implements resource allocation decisions. Meets with representatives of user agencies and affiliates to ensure that Center operations reflect their policies and standards and respond to their needs. Responds to citizens' concerns about public safety and emergency communications. Acts as liaison between user agencies, affiliated agencies, and other local, state and federal agencies in matters related to emergency communications and public safety dispatching. Ensures, directly or through subordinate supervisors, security of access to restricted telecommunications terminals. Maintains knowledge of ongoing technical and legal developments and meets with representatives of local, state, and federal governments to guarantee the Center's ability to meet current and future needs and ensure compliance with applicable laws concerning emergency communications, telecommunications, training, and other areas relating to public safety dispatch. Meets with technical system vendors to upgrade or replace equipment as needed. Troubleshoots and resolves program or work unit issues and keeps higher-level management informed of issues/resolution. Oversees the preparation of (and/or prepares) contracts, reports, records, plans, and other documents involved in managing the area of assignment; oversees (and participates in) the research and analysis of policy and related information; and/or makes recommendations to higher-level management staff. Coordinates work with the general public, County staff, external agencies, etc.; may represent the County on various professional committees; and may prepare and make presentations to the public, elected officials, boards, and/or other stakeholders. Performs other related duties as required. Minimum qualifications: Equivalent of a bachelor's degree from an accredited four-year college or university in business or public administration, communications, or related field, AND five (5) years of dispatching experience in an emergency communications center, including two (2) years supervising Emergency Telecommunicators in a Public Safety Dispatch Center with both 9-1-1 phone lines and radio traffic from first responders. Additional requirements: Incumbents must be able to travel independently throughout the County of Santa Barbara. Light travel will be necessary to represent the Dispatch Center by attending conferences/trade show events and meetings with vendors and affiliated agencies. Must be able to adjust work hours as necessary and be available for call-out in event of emergencies. Completion of a background investigation to the satisfaction of the County may be required for some assignments. Application and selection process: Review applications and supplemental questionnaire to determine those applicants who meet the employment standards. Candidates who are successful in the selection process will have their names placed on the employment list. Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. Fire background investigation process includes an interview and in-depth background investigation of police records, personal and virtual character check, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver. Reasonable accommodations: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of accommodation needed from a professional source, such as a Medical Provider or a learning institution. Disaster Service Worker: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities that may be assigned to them by their superiors or by law. The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization. Application and supplemental questionnaire deadline: Open until filled. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com. Erin Kuhn, Talent Acquisition Analyst II, erkuhn@countyofsb.org