Omni Barton Creek Resort & Spa
PM Communications Operator (PBX)
Omni Barton Creek Resort & Spa, Fort Lauderdale, Florida, United States, 33301
Omni Ft. Lauderdale Hotel
Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel! Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. Responsibilities
Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area. Be familiar with all systems and equipments as related to Ideal Services. Familiarity with parking procedures. Take In-Room Dining orders and enter order into MICRO's POS system. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and be able to execute according to standard. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be generally familiar with check in and check out procedures. Maintain 4-Star / 4-Diamond Standards of guest service. Be familiar with all hotel rate plans, rate codes and reservation procedures. Be familiar with all hotel amenities. To be familiar with all hotel facilities. To be familiar with the inter-relationship between the different departments. To be familiar with local attractions and businesses. Familiar with all reservation special packages. Answer the phone and push to talk radio with a smile in your voice, greeting both internal and external guests with a warm welcome and meeting all reasonable requests. Direct phone calls to appropriate personnel. Perform other duties & special projects as assigned by the management team. Personally, answer all general guest questions and address all guest concerns which do not require management attention before transferring calls to others. Effectively respond to emergency situations and system alarms, maintain a calm composure, contacting appropriate management and following expected procedures. Enter alerts accurately and timely into Opera and Synergy. Engage in proper follow up with affected department to ensure alerts and issues are handled accordingly. Responsible for receiving packages and faxes, recording these items in the GoConcierge system and alerting guests of received packages/faxes and other deliveries in a timely manner. Responsible for tracking and personally delivering wake up calls; delivering wake up calls as scheduled in a professional warm tone. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Qualifications
Prior customer service experience required Must have strong communication, computer, and organizational skills. Excellent customer service and problem-solving skills. Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit before date of hire. Omni Hotels & Resorts is an equal opportunity employer.
Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel! Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. Responsibilities
Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area. Be familiar with all systems and equipments as related to Ideal Services. Familiarity with parking procedures. Take In-Room Dining orders and enter order into MICRO's POS system. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and be able to execute according to standard. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be generally familiar with check in and check out procedures. Maintain 4-Star / 4-Diamond Standards of guest service. Be familiar with all hotel rate plans, rate codes and reservation procedures. Be familiar with all hotel amenities. To be familiar with all hotel facilities. To be familiar with the inter-relationship between the different departments. To be familiar with local attractions and businesses. Familiar with all reservation special packages. Answer the phone and push to talk radio with a smile in your voice, greeting both internal and external guests with a warm welcome and meeting all reasonable requests. Direct phone calls to appropriate personnel. Perform other duties & special projects as assigned by the management team. Personally, answer all general guest questions and address all guest concerns which do not require management attention before transferring calls to others. Effectively respond to emergency situations and system alarms, maintain a calm composure, contacting appropriate management and following expected procedures. Enter alerts accurately and timely into Opera and Synergy. Engage in proper follow up with affected department to ensure alerts and issues are handled accordingly. Responsible for receiving packages and faxes, recording these items in the GoConcierge system and alerting guests of received packages/faxes and other deliveries in a timely manner. Responsible for tracking and personally delivering wake up calls; delivering wake up calls as scheduled in a professional warm tone. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Qualifications
Prior customer service experience required Must have strong communication, computer, and organizational skills. Excellent customer service and problem-solving skills. Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit before date of hire. Omni Hotels & Resorts is an equal opportunity employer.