eTeam

Audio Visual Technician Job at eTeam in Wayzata

eTeam, Wayzata, MN, United States, 55391

$25.00/hr - $25.00/hr

06+ Months (Possibility of Extension)

Use Teams Admin Center and similar tools to support environment health and meeting needs.
Use Zoom tools to support meetings and meeting rooms.
Oversee operations of hybrid meetings, webinars, and virtual events, ensuring seamless execution across time zones.
Act as an escalation point for complex technical issues during live events and high-profile meetings.
Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
Manage vendor relationships for AV hardware, software, and support services.
Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance.
Train clients on best practices and new technologies.
Monitor system performance and user feedback to drive continuous improvement.
Stay current with industry trends and recommend upgrades or new tools to enhance user experience.

Knowledge of Polycom and client.
Exposure to reporting initiatives.
Experience with enterprise AV infrastructure (e.g., Poly Clariti, Crestron, client codecs, Audio Mixers, TriCaster) — including implementation, configuration, troubleshooting, and support of large-scale enterprise environments.
Deliver detailed project documentation to both customers and operations teams that fully describes new implementations and serves as the primary reference for day-to-day management.
Install, troubleshoot, and configure all Polycom and client video conference devices, and provide as-built training to junior engineers.
Independently troubleshoot and debug broad, complex, and unique solutions involving mixed media.

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