Encore is hiring: Event Technician, Audio Visual (Part time) - Hyatt Regency Bet

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with staff and outside vendors for equipment; utilize floor up-selling techniques and work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must complete training and certification requirements as determined by Encore’s Global Learning Training Program; review requirements at https://tinyurl.com/yaznwvk7
• External applicants must meet/train and certify for this position within one year; view career path at https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx

Physical Requirements

Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made. Frequency options: Continuously, Frequently, Occasionally, Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Note: The physical requirements marked indicate activities performed without assistance. Reasonable accommodations may be made.

Work Environment

Hotel/convention center environment with exposure to outdoor temperatures, dirt, sand and/or dust; varied noise levels; exposure to high-end audio-visual equipment and electrical components; potential heights via lifts and ladders; may work in multiple hotel locations; irregular hours including on-call, days, evenings, weekends, and holidays; appearance guidelines apply as defined by Encore.

The above information is not exhaustive. Management reserves the right to revise duties as needed.

Compensation

Hourly Pay Range: $18.11 - $22.18. Final compensation is based on location, travel, experience, and skills; some roles may be eligible for overtime, bonuses or incentives.