Eurest USA is hiring: Audio Visual and Live Events Video Engineer & Support Tech

Overview

Audio Visual and Live Events Video Engineer & Support Technician - Mountain View, CA. Join Eurest USA for a role focusing on end-to-end AV support for high-impact executive events at Microsoft’s Mountain View campus. The onsite role involves hands-on operation and maintenance of cutting-edge AV systems for leadership town halls, product launches, and hybrid meetings. The ideal candidate brings deep expertise in UHD video workflows, networked AV, camera robotics, and lighting integration, with a proven track record in live show execution.

Responsibilities

• Operate advanced AV systems including dvLED walls (Novastar), 3M/E UHD switchers, and media servers.
• Manage UHD 12G-SDI/HDMI signal paths, HDCP-compliant LED feeds, and multiviewer monitoring.
• Configure and operate PTZ cameras, robotic dolly/track systems, and pedestals with UHD licenses and collision avoidance.
• Run hybrid/streaming workflows using SRT appliances, hard disk recorders, and Microsoft Teams Rooms with NDI/HDMI-USB bridge.

• Administer Crestron control systems and architectural lighting presets, coordinate production lighting cues.
• Maintain ClearCom intercom systems and Yamaha audio consoles (CL/DM7) with Dante I/O.
• Ensure up-to-date firmware, documentation, and technical standards across all systems.

• Collaborate with AV, broadcast, IT, facilities, and security teams to support executive and enterprise-level event workflows.
• Collaborate with network engineers to deploy AV-over-IP systems, including VLANs, multicast routing, QoS, and PTP clocking.
• Participate in multi-phase AV infrastructure upgrades, from planning and design to installation and commissioning.
• Coordinate on integration across platforms such as Crestron, Dante, NDI, Novastar, SRT, and SDVoE to ensure full system interoperability.
• Coordinate with vendors and stakeholders to align technical specifications for dvLED walls, robotic cameras, and control rooms.
• Lead testing and validation of UHD video and audio pipelines in live and simulated environments.
• Contribute to signal flow diagrams, documentation, and SOPs for scalable deployments.
• Support hybrid AV environments, including integration with Microsoft Teams Rooms and Microsoft 365.
• Participate in agile project cycles, offering technical input on platform updates and new feature development.

• Design and manage AV-specific VLANs, QoS, multicast/IGMP, and PTP clocking.
• Support copper/fiber plant and SFP selection; implement secure AV-over-IP and wireless control environments.

• Collaborate with event producers to scope AV needs, timelines, and technical requirements.
• Conduct site surveys and risk assessments to align AV systems with production goals.

• Teardown and inventory AV equipment; document system performance and incidents.
• Support preventative maintenance, system upgrades, and lifecycle management.

Environment & Equipment

• Video: dvLED wall (1.25mm COB, 1000 nit, 7200×4050), UHD switcher/router, 12G-SDI matrix.
• Media: Media servers (6× ingest / 3× playout, 128TB storage), PTZ robotics via fiber, IP KVM.
• Audio: Yamaha CL/DM7 consoles, Dante/AES67 networks, ClearCom intercom.
• Control: Crestron touch panels, architectural and show lighting presets (sACN/ArtNet/DMX).
• Streaming: SRT, NDI, Teams integrations, disk-based recorders.

Qualifications

• 5+ years experience in live event or broadcast AV support.
• Expertise in multi-M/E UHD switchers/routers and signal flow (12G-SDI, HDMI, HDCP).
• Proficiency with Yamaha CL/DM series consoles and Dante networking.
• Strong understanding of AV over IP, VLANs, QoS, PTP clocking, and troubleshooting tools (Wireshark, Dante Controller, NDI Tools).
• Hands-on experience with dvLED (Novastar), robotic camera systems, and hybrid/streaming workflows (SRT, Teams, NDI).
• Familiarity with lighting workflows (architectural presets, DMX, timecode cueing).

• AV certifications (e.g., CTS, Dante Level 2/3, Crestron, Novastar).
• Experience supporting executive-level or corporate events.
• Flexible availability including early mornings, evenings, and weekends.

Work Conditions

• Onsite, fast-paced live event environment.
• Requires standing for long periods, lifting 25+ lbs, and working in low-light or noisy environments.
• Varied hours including nights, weekends, and occasional holidays.

Compensation & Benefits

• Salary: $115,000-$120,000 per year
• Pay Grade: 14
• Other Forms of Compensation and Benefits as listed by Eurest
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts, Paid Parental Leave, Personal Leave

Equal Opportunity: Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change essential functions based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with applicable federal, state, and local laws, including fair chance ordinances.

Eurest maintains a drug-free workplace. Applications are accepted on an ongoing basis.