Overview
At Rowan, we are all about making ear piercing experiences a celebration full of joy. Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!
About This Role
Rowan\'s Piercing Studio Nurse, reporting to the Studio Manager at our Mall of America location, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your nursing skills and expertise to perform piercings with care and precision. Nurses are essential to maintaining Rowan\'s clinical piercing standards and to creating a confident, celebratory experience for every customer.
What you’ll do
Customer Service
- Create magical and memorable customer experiences by combining clinical care with a celebratory atmosphere during each piercing session.
- Ensure customer safety and comfort and smooth flow of care.
- Provide confident, clear, and professional communication with clients throughout their piercing experience.
- Create a comforting atmosphere for customers to ease concerns and promote a relaxed and confident piercing experience.
- Educate customers on aftercare and promote Rowan\'s After Care to support healing.
- Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
- Actively monitor the customer experience, addressing issues promptly to maintain Rowan\'s clinical piercing standards.
- Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring surfaces, instruments, and supplies are clean and properly sanitized.
- Apply knowledge of skin care and infection control to provide professional piercing services.
Studio Support
- Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
- Flexibility to fill shifts as needed.
- Mentor and train new nurses to uphold Rowan\'s Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
- Stay attentive to anything that could impact the customer experience and report issues to management while collaborating to resolve them.
Inventory and Supplies
- Ensure all stations are stocked with the necessary supplies and ready for any customer needs.
- Ensure the safety and cleanliness of our services by sterilizing jewelry and piercing instruments.
Studio Operations
- Follow state, federal, and CDC guidelines to ensure a sanitary and safe piercing experience.
Sales
- Support studio metrics, including revenue growth, efficiency in piercing services, increasing average order value, and boosting sales.
- Educate customers on Rowan After Care and the benefits of purchasing an extra pair of hypoallergenic jewelry to promote healing.
Reporting and Communication
- Address operational concerns quickly and escalate as needed, ensuring clear communication with management and team members to implement solutions efficiently.
What you bring to the table
- Required Certifications: Active RN or LPN/LVN License.
- Professional and engaging customer care approach.
- Warm, friendly, team player with an entrepreneurial spirit.
- Excited to create celebratory, memorable experiences for customers.
- Skilled in providing both technical and non-technical information to customers and community members.
- Interest in working in a retail environment with sales goals.
- Attention to detail.
- Availability to work a flexible schedule, including peak times such as holidays and weekends.
- Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
- Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.
Nurse Benefits & Perks
- Compensation: $24 per hour + 100% of earned tips.
- Nurses typically earn an additional $25 per hour in tips once fully trained. Tips aren\'t guaranteed and can vary by location.
- Ongoing training and career pathways to grow your nursing career at Rowan.
- Paid accrued Vacation and Sick Time for full-time employees.
- Medical/Dental/Vision Health Plans for full-time employees.
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on products and services.
- Team Member Referral Bonus plan for Studio positions.
Check us out on CBS News - Chicago! Transforming Nurses into Professional Piercers (link removed)
About Us
Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US provide a long-overdue alternative to the standard mall piercing. We believe every ear piercing is a milestone and should be celebrated. We believe in “Piercing for All”.
Important note
Rowan believes in teamwork, collaboration, and diversity. We stay true to these values as we grow. In a remote setting, interviewing may include phone interviews, virtual on-site interviews, and on-the-job mock cases. We are an equal opportunity employer and encourage everyone to apply. We are an equal opportunity employer; all applicants will be considered without regard to protected characteristics.